Service Technician
2 weeks ago
Job Summary: As a Service Technician at Ingersoll Rand, you will be responsible for inspecting, repairing, and testing company products that have been returned by customers. You will also provide technical service via phone to customers.
Key Responsibilities:
- Product Inspection and Repair: Conduct thorough inspections of returned products to identify issues and develop repair plans. Perform repairs and maintenance tasks to ensure products meet quality and safety standards.
- Technical Support: Provide technical assistance to customers via phone, addressing their questions and concerns about product operation and maintenance.
- Report Preparation: Prepare and submit written reports of inspections and repairs, including recommendations for product improvement.
- Training and Development: Train employees, customers, and vendors on the correct operation and maintenance of company products.
- Service Bulletins and Procedures: Assist in the development of service bulletins, procedures, and other documentation to support warranty and out-of-warranty service.
Requirements:
- Education and Experience: A Grade 12 Certificate and a valid trade test certificate in Millwright are required. Good computer skills and excellent communication skills are necessary for this role.
- Knowledge and Skills: Excellent knowledge of mechanical aspects of machinery and products, as well as strong knowledge of VSDs and fault-finding skills. Ability to read blueprints and perform mathematical calculations.
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