Retail Operations Manager
2 days ago
We are seeking a highly motivated and experienced Retail Operations Manager to join our team at Clicks Group Limited. As a key member of our store operations team, you will be responsible for ensuring exceptional customer service and operational efficiency in our retail stores.
Key Responsibilities:
- To oversee and direct all operational activities at the point of sale, ensuring fast and efficient customer service and point of sale (POS) operations.
- To ensure effective stock management, minimising shrinkage and maintaining a high standard of general housekeeping and administration.
- To lead and develop a team of shop assistants/cashiers, ensuring they are trained, competent, motivated and directed to fulfill their duties while delivering exceptional customer service.
- To maintain accurate records, reports, and other administrative tasks related to store operations.
We are looking for someone with excellent leadership skills, strong analytical abilities, and a passion for delivering exceptional customer experiences.
The ideal candidate will have:
- A proven track record of success in a retail or FMCG environment.
- Excellent communication, interpersonal, and problem-solving skills.
- A strong focus on customer satisfaction and employee development.
- The ability to work effectively in a fast-paced environment and adapt to changing priorities.
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