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Team Development Specialist
1 week ago
We are seeking a Collections Team Lead to join our team. The successful candidate will be responsible for leading a team of Customer Advisors to achieve operational performance targets.
This role involves developing and implementing strategies to improve team performance and productivity, while also ensuring that employees meet performance targets. You will work closely with the Service Delivery manager to ensure that the team is meeting its objectives.
The ideal candidate will have experience in collections & sales in a Telecommunications environment, which will be a distinct advantage. You will be required to manage the scheduling and performance of employees and be competent in the use of Microsoft Office products.
Requirements- Experience in collections & sales in a Telecommunications environment
- Ability to manage employee attendance, coaching, and performance issues
- Strong understanding of regulatory standards and compliance
- Excellent communication and leadership skills