Wellness Spa Operations Manager

4 weeks ago


Knysna, Western Cape, South Africa Career Custodians Full time
About Us

Village N Life is a leading local Tourism and Hospitality group that sets the standard for excellence in customer service and employee development.

Job Summary

We are seeking a highly skilled Spa Manager to lead our experienced team at Mint Wellness at Pezula Nature Retreat. The successful candidate will oversee daily operations, including staff management, customer service, and facility maintenance, with a passion for wellness.

Key Responsibilities
  • Manage daily spa operations, including staff supervision, customer service, and facility maintenance.
  • Develop and implement marketing strategies to promote the spa and its services.
  • Provide training on customer service techniques, treatment protocols, and operational procedures.
  • Implement compliance and safety protocols, ensuring a safe and healthy environment for guests and staff.
  • Oversee facility maintenance, inventory, and stock control.
  • Stay up-to-date with industry trends and developments, ensuring the spa remains competitive and innovative.
Requirements
  • Grade 12 or equivalent.
  • Somatology (CIDESCO, SAAHSP, and/or ITEC advantageous).
  • Spa Management Diploma.
  • Business Management/ Administration Diploma advantageous.
  • Minimum 7 years in the Spa/beauty industry.
  • Minimum 3 years' managerial experience.
  • Computer literate - Microsoft Office proficiency, especially Excel.
  • Opera Cloud and ESP systems knowledge – advantageous
Competencies
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of spa operations, customer service, and marketing principles.
  • Ability to stay up-to-date with industry trends and developments.

If you are a motivated and experienced Spa Manager looking for a new challenge, please submit your application to info@careercustodians.com.



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