Operational Excellence Manager

3 days ago


Cape Town, Western Cape, South Africa Pedros Chicken Full time

About Us

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Pedros Chicken is a leading fast-food chain with a reputation for excellence in customer service and quality food products.

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Job Description

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  1. We are seeking an experienced Junior Operations Manager to join our team. The successful candidate will be responsible for implementing and maintaining operational processes, ensuring high standards of customer service, and driving business growth through process improvement initiatives.
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Key Responsibilities:

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  • Implement the company's operations management framework across all locations.
  • Support store managers in achieving sales targets, controlling costs, and maintaining quality standards.
  • Conduct regular site visits to monitor performance and provide coaching to store staff.
  • Analyze data to identify areas for improvement and implement changes to drive business growth.
  • Maintain accurate records and reports to track key performance indicators.
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Requirements:

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  • A minimum of 2 years' experience in a similar role or in a related field such as marketing or business development.
  • Proven track record of delivering results-driven projects and improving business performance.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills, with the ability to build relationships with colleagues, customers, and suppliers.
  • Proficiency in MS Office and other relevant software applications.
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Benefits:

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  • A competitive salary package, including bonuses and benefits.
  • Opportunities for professional development and career advancement.
  • A dynamic and supportive work environment.


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