Business Process Excellence Specialist

4 days ago


Cape Town, Western Cape, South Africa WNS Full time
Key Responsibilities

The successful candidate will be responsible for:

  • Managing internal and external stakeholder relationships.
  • Developing and implementing process improvements.
  • Maintaining excellent communication and interpersonal skills.
  • Resolving customer escalations and ensuring timely delivery of results.
Requirements
  • Minimum 5-7 years of experience in Workforce Management at a management level.
  • Proven track record of delivering high-quality results in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.


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