Post Community Service Specialist
1 week ago
We are seeking a skilled Post Community Service Specialist to join our team at Our Hearing Hub in Pretoria. This is an exciting opportunity for an Audiologist looking to take their career to the next level.
Job Purpose:The primary responsibility of this role is to provide high-quality support and remote care to customers in the United States. You will be working closely with our Lexie Experts to troubleshoot issues with hearing aids, make adjustments and tweaks to settings, and provide excellent customer service.
Key Responsibilities:- Provide expert support via video and voice calls, texts, emails, and messenger services
- Troubleshoot issues with hearing aids and make recommendations for improvement
- Assist customers remotely with troubleshooting and fine-tuning of hearing aid settings
- Maintain accurate records of customer interactions and escalate issues as needed
- Liaise with other experts to improve customer satisfaction and resolve complex issues
- Bachelor's degree in Communication Pathology in Audiology or Hearing Aid Acoustician Foundation
- 1-2 years of experience in a similar role, preferably in a call center or sales environment
- Excellent English skills with a neutral accent
- Strong communication and problem-solving skills
- Ability to work effectively in a digital environment
- Competitive salary: R 250,000 - R 350,000 per annum
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The chance to make a real difference in the lives of our customers
We are a leading provider of innovative hearing solutions, and we're passionate about delivering exceptional customer experiences. As a Post Community Service Specialist, you'll have the opportunity to work with a talented team of professionals who share your commitment to excellence.
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