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Digital Transformation Specialist: IT Service Management

1 month ago

Pretoria, Gauteng, South Africa The Hiring House Full time

The Hiring House is seeking a highly skilled Digital Transformation Specialist to join our team in an exciting role focused on Change and Release Management.

We are looking for someone with 3 years of experience working with Change Control and Release Management in an IT environment. As a Digital Transformation Specialist, you will be responsible for creating and maintaining policies and processes relating to Change Control and Release Management.

Key Responsibilities:

  • Create and maintain policies and processes relating to Change Control and Release Management
  • Drive adoption of policies and procedures
  • Facilitate the release schedules and arrangements with business stakeholders
  • Ensure relevant stakeholders are available to assist with post-implementation testing
  • Ensure all information post a release is documented on changes
  • Provide visibility to management and stakeholders on successful and failed changes
  • Setup meetings for releases

Required Skills and Qualifications:

  • Matric or Degree/Relevant qualification in Information technology or similar
  • A+ Certification
  • ITIL Foundation
  • ITIL Asset Management (Advantage)
  • ITIL Release Control and Validation V3
  • ITIL Service Transitioning V3
  • ITIL V4 Create, deliver and Support (Advantage)
  • ITIL V4 Drive Stakeholder Value (Advantage)
  • Kepner Tregoe problem-solving or similar (Advantage)
  • Advanced Microsoft Office

Estimated Salary: $60,000 - $80,000 per year, depending on experience and location.