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Technical Support Role

1 week ago

Johannesburg, Gauteng, South Africa Recru-IT Full time

Key Skills and Qualifications:

To be successful in this role, you will need to have a strong background in IT, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment. You should also possess strong communication skills, both written and verbal.

Main Responsibilities:

  • Support Windows desktop environments across multiple locations.
  • Manage the procurement of IT equipment and services.
  • Configure and deploy desktops and laptops.
  • Manage IT tickets and ensure SLAs are met.
  • Monitor internet links and resolve any issues that arise.
  • Review and update IT processes and documentation.
  • Ensure optimal uptime of IT systems.
  • Review IT expenses monthly.
  • Compile reports on employee productivity and access control.
  • Review CCTV footage and compile evidence as necessary.
  • Conduct IT training for new staff.