Technical Support Role
23 hours ago
Key Skills and Qualifications:
To be successful in this role, you will need to have a strong background in IT, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment. You should also possess strong communication skills, both written and verbal.
Main Responsibilities:
- Support Windows desktop environments across multiple locations.
- Manage the procurement of IT equipment and services.
- Configure and deploy desktops and laptops.
- Manage IT tickets and ensure SLAs are met.
- Monitor internet links and resolve any issues that arise.
- Review and update IT processes and documentation.
- Ensure optimal uptime of IT systems.
- Review IT expenses monthly.
- Compile reports on employee productivity and access control.
- Review CCTV footage and compile evidence as necessary.
- Conduct IT training for new staff.
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