Technical Support Specialist

5 days ago


Johannesburg, Gauteng, South Africa Dye & Durham Corporation Full time
About the Role

As a Technical Support Specialist at Dye & Durham Corporation, you will be responsible for delivering exceptional customer service and technical support to our end-users.

You will attend to technical related client tickets, answer telephone calls, and interact with customers to provide and process information in response to inquiries, concerns, and requests about our products and services.

Gathering customer information, evaluating and analysing symptoms, and researching required information using available resources are essential skills required for this role.

You will identify and escalate priority issues as per client specifications, following standard procedures. Offering alternative solutions where appropriate, with the objective of retaining customers' and clients' business, is also key.

Frequent communication with clients, updating time and notes on internal CRM system (Zendesk), and maintaining good relationships with clients are also essential responsibilities.

Key Skills
  • Experience in a customer service/call centre role.
  • Experience in software support environment with basic Networking and MS Windows operating system knowledge.
  • Ability to effectively communicate verbally and in writing.
  • Knowledge of customer service principles and practices.


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