Client Success Representative

4 days ago


Johannesburg, Gauteng, South Africa Copious Software Full time

Pursue a challenging and rewarding career as an Enterprise Account Manager at Copious Software, driving growth for our key enterprise accounts like Standard Bank and Discovery.

About Us

We're a dynamic and innovative tech and talent solutions company committed to delivering high-value services that meet the evolving needs of our clients and consultants.

The Role

As an Enterprise Account Manager, you'll play a critical role in managing relationships, driving growth, and identifying opportunities to expand our service offerings. You'll work closely with our clients to understand their needs, develop tailored solutions, and deliver exceptional results.

Your Key Responsibilities
  • Customer Relationship Management: Serve as the primary contact for our key enterprise accounts, ensuring client satisfaction and growth.

  • Account Mining & Growth: Identify opportunities within existing accounts to expand service offerings and drive value.

  • Talent Placement & Consultant Management: Achieve quarterly placement targets, oversee consultant onboarding, and ensure their happiness and retention.

  • SOW and Contract Management: Handle and secure SOWs, NDAs, MSAs, and other legal or commercial documentation, including renewals and new contracts.

  • Frequent Customer Engagement: Conduct regular in-person and virtual meetings to maintain strong relationships and understand client needs.

  • Escalation & Conflict Resolution: Manage customer and consultant escalations, ensuring issues are resolved promptly.

  • Reward & Recognition: Lead initiatives to reward and recognize consultants, driving morale and retention.

  • Sales Administration: Own data accuracy in sales records, review invoices, and track accounts receivable.

  • Pay Rate & Invoice Management: Oversee pay rate renewals, invoice reviews, and address sales projections vs. actuals.

  • Ad-hoc Projects: Support special projects for Copious and related companies as needed.

Your Qualifications
  • Minimum 5+ years of experience in recruitment or account management, preferably managing enterprise accounts like Standard Bank or Discovery.

  • Proven success in placing tech talent, growing accounts, and identifying potential opportunities for acquiring new logos.

  • Strong network within Standard Bank or Discovery and a clear understanding of their internal hiring/onboarding processes.

  • Excellent communication, interpersonal, and problem-solving skills.

  • Ability to travel regularly for client visits.

  • Results-oriented with a track record of meeting or exceeding performance targets.

Benefits

We offer a competitive compensation package, flexibility in work arrangements, growth opportunities, a supportive environment, and travel allowance.


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