Managed Services Telecommunications Engineer

1 month ago


Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time
Job Title: Managed Services Telco Engineer L2

We are seeking a highly skilled Managed Services Telco Engineer L2 to join our team at Dimension Data. As a key member of our team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT infrastructure remains operational and secure.

Key Responsibilities:

  • Proactively monitor and identify technical incidents and problems, and take prompt action to resolve them.
  • Collaborate with stakeholders to diagnose and resolve errors and problems, ensuring minimal downtime and disruption to our clients.
  • Investigate and resolve first-line support calls, identifying the root cause of incidents and implementing effective solutions.
  • Provide comprehensive and efficient resolution of incidents and requests, ensuring that repairs are carried out promptly and to a high standard.
  • Report and escalate issues to third-party vendors as necessary, ensuring timely resolution and minimal impact on our clients.
  • Communicate effectively with clients and stakeholders, providing regular updates on the status of faults and incidents.
  • Coordinate with vendors to restore faults as quickly as possible, ensuring minimal downtime and disruption to our clients.

Requirements:

  • Relevant ITIL certification
  • CCNA certification
  • Telco experience (none negotiable)
  • Vendor management experience
  • Cisco Certified Network Associate - Routing and Switching (CCNA - R/S)
  • Cisco Certified Network Associate - Wireless (CCNA - WL)
  • Cisco Certified Network Associate - Data Centre (CCNA - DC)
  • Cisco Certified Network Associate - Voice (CCNA - V)

What We Offer:

We offer a dynamic and supportive work environment, with opportunities for career growth and development. If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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