Customer Service Delivery Lead

Service Delivery and Quality Assurance Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town3 days agoJob title: Lead Generation Team LeadDescriptionLead Generation ManagerWe are seeking a seasoned professional to manage our Service Delivery Team. As Lead Generation Manager, you will be responsible for leading the team to deliver...

Job SummaryWe are seeking a seasoned Service Delivery Lead to drive business outcomes through collaborative leadership and innovative thinking.The ideal candidate will have a track record of delivering exceptional customer experiences and leading high-performing teams.In this critical role, you will lead our Service Delivery Team in providing exceptional...

Customer Service Team Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town3 days agoJob title: Lead Generation Team LeadDescriptionAt Lead Generation Group, we are looking for a seasoned leader to head our Service Delivery Team. This critical role involves leading a team in providing exceptional customer service and resolving complex...

Key ResponsibilitiesThe Customer Experience Director will be responsible for driving business outcomes through collaborative leadership and innovative thinking.You will lead our Service Delivery Team in providing exceptional customer service and resolving complex issues.Main Responsibilities:Developing and implementing strategies to reduce escalation rates...

Customer Experience Delivery Leader:This senior leadership position is responsible for delivering exceptional customer experiences across our organization.The successful candidate will possess a deep understanding of customer needs, preferences, and expectations.You will be accountable for leading the support team, developing and implementing strategies to...

Role OverviewWe are seeking a Team Manager to lead our Service Delivery Team in providing exceptional customer service and resolving complex issues.You will develop and implement strategies to reduce escalation rates and enhance overall client satisfaction.Main Responsibilities:Leading a team of customer service professionals in resolving complaints and...

Customer Support Team Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town1 day agoJob title: Client Support ManagerDescriptionJob Overview:We are seeking a dedicated Client Support Manager to lead our customer support team in delivering top-tier service. As the Client Support Manager, you will oversee team performance, drive continuous...

About the PositionWe are seeking a seasoned IT Services Delivery Lead to join our team at Bluecube Technology Solutions - An Ekco Company.This role focuses on leading the delivery of presales technical solutions and designs to Ekco customers, ensuring alignment with our overall strategy.Responsibilities

Customer Experience Lead - Cape Town - Lead Generation GroupWe're seeking an exceptional leader to drive customer service excellence in our organization.The ideal candidate will have a strong understanding of consumer behavior, customer service expectations, and regulatory requirements.You'll be responsible for optimizing support processes, implementing best...

About the Position:We're seeking an exceptional leader to drive customer service excellence in our organization.The ideal candidate will have a strong understanding of consumer behavior, customer service expectations, and regulatory requirements.You'll be responsible for optimizing support processes, implementing best practices, and using data analytics to...

Lead Service Specialist - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 days agoJob title: Lead Customer Experience SpecialistDescriptionAbout the Position:We're seeking an Experience Quality Director to lead our support team and drive exceptional customer service.The ideal candidate will have a strong understanding of US consumer...

Lead Customer Experience Specialist - Cape Town - Lead Generation GroupLead Generation Group Cape Town1 week agoAbout the Role:As a Lead Customer Experience Specialist, you'll play a critical role in shaping the customer experience at Lead Generation Group. You'll lead and mentor our support team, driving them to deliver exceptional service and meet key...

About the Job:We're seeking a highly motivated and experienced professional to join our team as a Lead Service Specialist.The ideal candidate will have a strong understanding of customer service principles, leadership, and analytical skills.You'll be responsible for leading a team of support specialists, developing and implementing strategies to improve...

Job SummaryWe are seeking a seasoned Service Delivery Lead to manage our global IT service delivery and call center operations. The ideal candidate will have extensive experience in managing large BPO client relationships and a strong background in IT Networking.Responsibilities:IT Service Delivery: Develop and implement strategies to improve IT service...

Job OverviewWe are looking for a talented Infrastructure Team Lead to join our team at Gijima Holdings. In this role, you will be responsible for leading a team that provides critical infrastructure services to our clients.Key Responsibilities:Manage a team of field service staff to ensure effective delivery of servicesEnsure adherence to contractual...

The Shoprite Group of Companies is seeking a seasoned professional to fill the role of Service Delivery Training Lead. In this position, you will be responsible for developing and delivering comprehensive training programs that focus on improving customer service skills and knowledge.Your key responsibilities will include developing training plans based on...

About the RoleThis is an exceptional opportunity to join the Retail Operations Shared Services team as the Retail Service Delivery Lead. In this role, you will be responsible for overseeing the setup, monitoring, and maintenance of service management systems, developing policies and procedures, and leading continuous improvement initiatives.Main...

Lead Generation Group is seeking a skilled Customer Service Escalation Manager to join our team in Cape Town.Job Title: Escalations Specialist LeadThe successful candidate will be responsible for managing and resolving escalated client complaints and issues. This includes developing strategies to reduce the frequency of escalations and enhancing overall...

Job DescriptionWe are seeking a skilled IT Service Delivery Manager to lead our team in delivering exceptional service to clients and internal stakeholders.Key Responsibilities:Collaborate closely with internal vendors and stakeholders to ensure seamless service delivery.Manage client relationships and coordinate with the Recruitment Manager, Workforce...

About the CompanyDigital Customer Care Company BV is a dynamic and innovative global contact center company based in Amsterdam, The Netherlands. Our mission is to provide exceptional customer experiences for our clients through a team of skilled and passionate agents.Job DescriptionWe are seeking a highly motivated and enthusiastic Customer Service...