Service Delivery Lead

Service Delivery and Quality Assurance Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town3 days agoJob title: Lead Generation Team LeadDescriptionLead Generation ManagerWe are seeking a seasoned professional to manage our Service Delivery Team. As Lead Generation Manager, you will be responsible for leading the team to deliver...

Job SummaryWe are seeking a seasoned Service Delivery Lead to drive business outcomes through collaborative leadership and innovative thinking.The ideal candidate will have a track record of delivering exceptional customer experiences and leading high-performing teams.In this critical role, you will lead our Service Delivery Team in providing exceptional...

Role OverviewWe are seeking a Team Manager to lead our Service Delivery Team in providing exceptional customer service and resolving complex issues.You will develop and implement strategies to reduce escalation rates and enhance overall client satisfaction.Main Responsibilities:Leading a team of customer service professionals in resolving complaints and...

About the PositionWe are seeking a seasoned IT Services Delivery Lead to join our team at Bluecube Technology Solutions - An Ekco Company.This role focuses on leading the delivery of presales technical solutions and designs to Ekco customers, ensuring alignment with our overall strategy.Responsibilities

Customer Service Team Lead - Cape Town - Lead Generation GroupLead Generation Group Cape Town3 days agoJob title: Lead Generation Team LeadDescriptionAt Lead Generation Group, we are looking for a seasoned leader to head our Service Delivery Team. This critical role involves leading a team in providing exceptional customer service and resolving complex...

Key ResponsibilitiesThe Customer Experience Director will be responsible for driving business outcomes through collaborative leadership and innovative thinking.You will lead our Service Delivery Team in providing exceptional customer service and resolving complex issues.Main Responsibilities:Developing and implementing strategies to reduce escalation rates...

About the Job:This role requires a highly motivated individual with excellent leadership skills to lead service delivery teams.Key Responsibilities:Direct management of service teams to achieve service key performance indicators.Manage assets, including vehicles, to ensure efficient operations.Collaborate with customers to resolve issues and ensure HACCP...

Job SummaryTower Group (Pty) Ltd is seeking a Technical Operations Specialist to join our team.The successful candidate will be responsible for leading the Data Centre NOC team and ensuring the delivery of high-quality IT services.Key AccountabilitiesLead the Data Centre NOC team to deliver excellent IT service quality.Develop and implement NOC policies,...

Job OverviewWe are looking for a talented Infrastructure Team Lead to join our team at Gijima Holdings. In this role, you will be responsible for leading a team that provides critical infrastructure services to our clients.Key Responsibilities:Manage a team of field service staff to ensure effective delivery of servicesEnsure adherence to contractual...

Job SummaryWe are seeking a highly skilled and experienced Customer Service Delivery Lead to join our team at Wipro. The successful candidate will be responsible for delivering exceptional customer service, ensuring timely and efficient delivery of orders, and maintaining strong relationships with internal stakeholders.About the RoleUnderstand customer...

Lead Service Specialist - Cape Town - Lead Generation GroupLead Generation Group Cape Town2 days agoJob title: Lead Customer Experience SpecialistDescriptionAbout the Position:We're seeking an Experience Quality Director to lead our support team and drive exceptional customer service.The ideal candidate will have a strong understanding of US consumer...

Job DescriptionWe are seeking a skilled IT Service Delivery Manager to lead our team in delivering exceptional service to clients and internal stakeholders.Key Responsibilities:Collaborate closely with internal vendors and stakeholders to ensure seamless service delivery.Manage client relationships and coordinate with the Recruitment Manager, Workforce...

Customer Experience Delivery Leader:This senior leadership position is responsible for delivering exceptional customer experiences across our organization.The successful candidate will possess a deep understanding of customer needs, preferences, and expectations.You will be accountable for leading the support team, developing and implementing strategies to...

As a Team Leader at WNS Global Services, you will be responsible for leading our team of Customer Service Advisors in delivering exceptional customer experiences.Key AccountabilitiesDevelop and implement effective strategies to meet customer needs and improve business outcomes.Mentor and coach team members to enhance their skills and knowledge, creating a...

About the RoleThis is an exceptional opportunity to join the Retail Operations Shared Services team as the Retail Service Delivery Lead. In this role, you will be responsible for overseeing the setup, monitoring, and maintenance of service management systems, developing policies and procedures, and leading continuous improvement initiatives.Main...

About ExlWe're a leading business process and technology services company. Our team of experts helps clients drive growth, improve efficiency, and reduce costs.Job DescriptionThe Assistant Vice President-IT Service Delivery Manager will oversee our IT service management operations, ensuring exceptional delivery quality and client satisfaction. Key...

The Shoprite Group of Companies is seeking a seasoned professional to fill the role of Service Delivery Training Lead. In this position, you will be responsible for developing and delivering comprehensive training programs that focus on improving customer service skills and knowledge.Your key responsibilities will include developing training plans based on...

Job OverviewThe Integrated Service Delivery Lead will be responsible for overseeing the integration of cleaning and security services across multiple sites. This role requires a strong understanding of industry regulations, operational processes, and client requirements.Main Responsibilities:Ensure the integration of cleaning and security services across...

The Head of IT Operations will oversee the delivery of IT services to our customers, ensuring that they receive high-quality support and have a positive experience with our technology solutions.Responsibilities:Servicing Clients: Directly manage the IT support team to ensure that all customer requests are addressed promptly and efficiently.Process...

Sygnia Asset Management is seeking a skilled individual to fill the position of Client Service Delivery Lead. This role requires strong leadership and interpersonal skills to effectively manage and motivate a team of Client Relationship Managers (CRMs). The successful candidate will be responsible for daily operations management, CRM support, and client...