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Customer Service Representative

2 months ago

Somerset West, Western Cape, South Africa Outsource - X Full time
Italian Language Customer Support

We are seeking a highly skilled Italian Language Customer Support professional to join our team at Outsource - X. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients in Italian.

Key Responsibilities:

  • Provide high-quality customer support to clients in Italian, ensuring a positive and efficient experience.
  • Utilize strong communication skills to effectively resolve customer inquiries and issues.
  • Work collaboratively with our team to achieve customer satisfaction and loyalty.
  • Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers.
  • Participate in ongoing training and development to stay up-to-date on industry trends and best practices.

Requirements:

  • Upper-intermediate level or higher in Italian language skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in typing and language testing.
  • Own transportation to and from Somerset West.
  • Zendesk experience is beneficial.

What We Offer:

  • A 3-month contract with opportunities for extension.
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.