Technical Support Specialist

3 weeks ago


Germiston, Gauteng, South Africa Boardroom Appointments Full time

At Boardroom Appointments, we are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have a proven track record in providing timely and effective technical support to end-users, resolving hardware and software issues in line with customer SLA. The successful candidate will manage the ticketing system, collaborate with teams to coordinate technical issue resolution efforts, and ensure technical assistance is provided to key clients and employees.

Responsibilities:

Technical Support
  • Provide timely and effective technical support to end-users, resolving hardware and software issues in line with customer SLA.
  • Manage the ticketing system by prioritizing, categorizing, and assigning support requests.
  • Collaborate with teams to coordinate technical issue resolution efforts, ensuring minimal disruptions to operations.
  • Ensure technical assistance is provided to key clients and employees.
  • Provide after-hours support when necessary.
Maintenance
  • Keep up to date with system information testing, changes, and updates.
  • Provide effective installation, configuration, maintenance, troubleshooting, and training on relevant hardware and software systems.
  • Ensure technology equipment is delivered and relocated as needed.
Documentation and Reporting
  • Document hardware and software changes.
  • Maintain asset inventories.
  • Create reports on support activities, equipment status, and system performance.


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