Water Treatment Industry Support Specialist
1 month ago
Midvaal Recruitment is seeking a highly skilled Water Treatment Industry Support Specialist to join our team in the Water Treatment Industry.
Job Description:
The Water Treatment Industry Support Specialist will be responsible for providing exceptional support to clients, ensuring their needs are met and issues are resolved promptly. This role involves responding to inquiries, processing orders, managing product or service issues, and coordinating with internal teams to ensure timely delivery and accurate product information.
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat regarding product information, pricing, availability, and compatibility.
- Guide clients in selecting appropriate water treatment components based on their needs and applications.
- Resolve product issues or complaints promptly and professionally, escalating to management or technical teams if necessary.
- Enter and manage orders in the system, confirming details and ensuring accurate delivery timelines.
- Coordinate with shipping and inventory departments to ensure timely and correct fulfilment of orders.
- Track orders and provide regular updates to customers, handling any delays or adjustments.
Key Qualifications:
- High school diploma or equivalent; additional education or certifications in customer service or water treatment is a plus.
- Experience: 1-3 years in customer service, preferably in a technical or manufacturing setting.
- Familiarity with water treatment processes or components is highly preferred.
- Proficient in CRM and order management systems; basic understanding of water treatment terminology.
- Strong verbal and written communication skills.
Remuneration:
We offer a competitive salary range of 13K - 16K, commensurate with experience and qualifications.
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