Senior Technical Specialist
1 week ago
Estimated annual salary: $60,000 - $80,000.
About the RoleWe are seeking a highly skilled IT Support Engineer to join our team at Boardroom Appointments. As an IT Support Engineer, you will play a vital role in providing technical assistance to our clients and employees, ensuring minimal disruptions to our operations.
Main Responsibilities- Technical Support: Provide timely and effective technical support to end-users, resolving hardware and software issues in line with customer SLA.
- Ticket Management: Manage the ticketing system by prioritizing, categorizing, and assigning support requests.
- Collaboration: Collaborate with teams to coordinate technical issue resolution efforts, ensuring minimal disruptions to operations.
- Diploma or Bachelor's degree in Information Technology or related field.
- Minimum 2-3 years of relevant work experience in installations, support, and training ideally on POS and/or fingerprint readers.
- Excellent customer service, stakeholder management, and communication skills, solutions-focused, teamwork, and collaboration skills.
- System Updates: Keep up-to-date with system information testing, changes, and updates.
- Hardware and Software Maintenance: Provide effective installation, configuration, maintenance, troubleshooting, and training on relevant hardware and software systems.
- Documentation: Document hardware and software changes.
- Reporting: Maintain asset inventories and create reports on support activities, equipment status, and system performance.
Boardroom Appointments is a leading recruitment agency specializing in board-level appointments. We are committed to delivering exceptional results for our clients and employees alike.
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