Senior Technical Specialist

1 week ago


Germiston, Gauteng, South Africa Boardroom Appointments Full time

Estimated annual salary: $60,000 - $80,000.

About the Role

We are seeking a highly skilled IT Support Engineer to join our team at Boardroom Appointments. As an IT Support Engineer, you will play a vital role in providing technical assistance to our clients and employees, ensuring minimal disruptions to our operations.

Main Responsibilities
  • Technical Support: Provide timely and effective technical support to end-users, resolving hardware and software issues in line with customer SLA.
  • Ticket Management: Manage the ticketing system by prioritizing, categorizing, and assigning support requests.
  • Collaboration: Collaborate with teams to coordinate technical issue resolution efforts, ensuring minimal disruptions to operations.
Key Skills and Qualifications
  • Diploma or Bachelor's degree in Information Technology or related field.
  • Minimum 2-3 years of relevant work experience in installations, support, and training ideally on POS and/or fingerprint readers.
  • Excellent customer service, stakeholder management, and communication skills, solutions-focused, teamwork, and collaboration skills.
Maintenance and Upgrades
  • System Updates: Keep up-to-date with system information testing, changes, and updates.
  • Hardware and Software Maintenance: Provide effective installation, configuration, maintenance, troubleshooting, and training on relevant hardware and software systems.
Documentation and Reporting
  • Documentation: Document hardware and software changes.
  • Reporting: Maintain asset inventories and create reports on support activities, equipment status, and system performance.
About Us

Boardroom Appointments is a leading recruitment agency specializing in board-level appointments. We are committed to delivering exceptional results for our clients and employees alike.



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