Store Operations Executive

6 days ago


Polokwane, Limpopo, South Africa The Spitz Group Full time

We are looking for a highly motivated and customer-focused Customer Service Supervisor to join our team in Polokwane. As a key member of our customer service team, you will be responsible for ensuring that all customers receive exceptional service and support throughout their shopping experience.

About The Role

In this role, you will have the opportunity to work with some of the top premium brands in South Africa and contribute to the success of our business. You will be responsible for managing a team of sales associates, providing coaching and training to ensure they meet their sales targets and delivering exceptional customer service.

Key Responsibilities
  1. Customer Service
  • Develop a customer-centric culture within the store environment.
  • Resolve customer complaints in a professional and timely manner.
  • Improve customer satisfaction through the implementation of a customer service improvement plan.
Leadership and Performance Management
  • Recruit and develop a team of customer-centric sales associates.
  • Manage employee performance through regular one-on-ones, meaningful IPA's, and completed performance reviews.
  • Hold staff accountable through recognition, reward, sanction, and discipline.
  • Develop staff through coaching and training sessions.
  • Communicate business objectives, policies, and procedures effectively.
Product Knowledge and Training
  • Develop and maintain product knowledge to provide accurate information to customers.
  • Provide ongoing coaching and training to staff to enhance their skills.


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