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Luxury Property Leader

1 week ago

Polokwane, Limpopo, South Africa Kontak Recruitment Full time

Experience Required

We are looking for a highly experienced General Manager to join our team at the luxury boutique hotel and conference centre. With a strong background in hospitality, you will be responsible for overseeing all aspects of operations, guest experiences, and event management.


About the Role

This is an excellent opportunity to showcase your leadership skills and passion for delivering exceptional service. You will be part of a dynamic team that values innovation, teamwork, and customer satisfaction.


Key Responsibilities

  • Manage day-to-day hotel operations, ensuring high standards of service quality and guest satisfaction
  • Develop and implement effective operational policies and procedures to enhance efficiency and productivity
  • Lead, mentor, and motivate hotel staff, promoting a positive and inclusive work environment
  • Prepare and manage budgets, monitoring financial performance and implementing cost-saving measures
  • Develop and execute sales and marketing strategies to drive revenue growth and increase occupancy rates
  • Ensure compliance with relevant health, safety, and licensing regulations
  • Maintain the hotel property, including guest rooms, public areas, and event spaces, to the highest standards
  • Coordinate with the events team to plan and execute conferences, weddings, and other functions
  • Address and resolve guest complaints and concerns promptly and professionally
  • Analyze guest feedback and implement improvements to enhance the guest experience
  • Establish and maintain relationships with vendors, suppliers, and local community organizations
  • Monitor industry trends and competitor activities to identify opportunities for improvement
  • Report directly to the owners or board of directors on operational and financial matters