IT Service Delivery Manager

4 weeks ago

Bloemfontein, Orange Free State, South Africa Professional Career Services Full time
Job Summary

We are seeking a highly skilled IT Service Delivery Manager to lead our IT Service Desk and IT Operations teams. The successful candidate will be responsible for designing, implementing, and managing IT Service Support and Service Delivery processes to meet business needs.

Key Responsibilities
  • Design and implement IT Service Support and Service Delivery processes to meet business needs.
  • Lead the IT Service Desk and IT Operations teams to ensure timely response, accurate reporting, and establishment of service improvement activities.
  • Monitor, control, and support service delivery to ensure systems, methodologies, and procedures are in place and followed.
  • Develop and maintain a strong understanding of technology projects.
  • Lead internal and third-party service reviews to cover performance, service improvements, quality, and processes.
  • Manage the desktop computing environment to ensure high standards of performance and security.
  • Work with the Infrastructure team to evolve standards for hardware, software, and security.
  • Act as the champion for IT, providing effective communication on IT matters across the business.
Requirements
  • Degree or National Diploma in IT.
  • 5+ years in an equivalent role.
  • Excellent knowledge of current and emerging Service Management methodologies.
  • Demonstrable experience of leading the Service Delivery function within a multi-site SME.
  • Experience of managing third parties and third-party delivered services to strict Service Level Agreements.
  • Experience in implementing and reporting on internal SLAs.
  • Experience with supporting MS 365, AZURE, and MS Sharepoint across a range of devices.
  • Demonstrable experience in service transition, introducing project deliverables.
What We Offer

Included in CTC.

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