IT Service Delivery Manager
2 weeks ago
The IT Service Delivery Manager is responsible for retaining and supporting the growth of client portfolios through effective and well-managed service delivery. This role serves as a single client touch point and key custodian of relationships both internally and externally, including clients and support teams, for the coordination and delivery of services to the client.
Key responsibilities include analyzing client portfolios to identify risks to service coordination, reporting on revenue, and identifying upsell and cross-sell opportunities. The role also oversees the technical support of company customers by field engineers, technicians, and support specialists who diagnose, troubleshoot, and repair complex equipment, computer systems, software systems/applications, or networking and wireless networking systems.
Additional responsibilities include supervising engineers who respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software, establishing and maintaining lines of communication with design engineering and software development on design, reliability, and maintenance issues, and may be involved in customer installation and training programs.
Key Requirements
- 5 years experience in an IT Service Delivery Environment
- 5 years technical experience in Network (Cisco) support (CCNA/CCNP advantageous)
- Implementation of best practice methodologies in service management
- Networking experience, specifically on Cisco equipment
- Data centre experience
- Vendor management experience, in the context of service delivery to clients
- Experience in complying with Health and Safety requirements relating to IT projects in a Data Centre environment
- Willingness to operate in a team
- After-hour standby duties required
-
IT Service Delivery Manager
2 weeks ago
Bloemfontein, Orange Free State, South Africa Professional Career Services Full timeJob SummaryProfessional Career Services is seeking a highly skilled IT Service Delivery Manager to lead our team in delivering exceptional IT service support and service delivery processes. The successful candidate will be responsible for designing, implementing, managing, and continuously improving our IT Service Support and Service Delivery processes to...
-
IT Service Delivery Manager
4 weeks ago
Bloemfontein, Orange Free State, South Africa Professional Career Services Full timeJob SummaryWe are seeking a highly skilled IT Service Delivery Manager to lead our IT Service Desk and IT Operations teams. The successful candidate will be responsible for designing, implementing, and managing IT Service Support and Service Delivery processes to meet business needs.Key ResponsibilitiesDesign and implement IT Service Support and Service...
-
IT Service Delivery Manager
2 months ago
Bloemfontein, Orange Free State, South Africa Dimension Data Full timeJob SummaryWe are seeking a highly skilled IT Service Delivery Manager to join our team at Dimension Data. As a key member of our service delivery team, you will be responsible for retaining and growing client portfolios through effective service delivery.Key ResponsibilitiesAnalyze client portfolios to identify risks to service coordination and report on...
-
IT Service Delivery Manager
2 months ago
Bloemfontein, Orange Free State, South Africa Dimension Data Full timeJob Title: MS Operations ManagerJob Summary:The MS Operations Manager is responsible for retaining and supporting the growth of client portfolios through effective and well-managed service delivery. This role serves as a single client touch point and key custodian of relationships both internally and externally, including clients and support teams, for the...
-
IT Service Delivery Manager
1 month ago
Bloemfontein, Orange Free State, South Africa Dimension Data Full timeJob Title: MS Operations ManagerJob Summary:The MS Operations Manager plays a critical role in retaining and growing client portfolios through effective service delivery. As a single point of contact, this role is responsible for coordinating and delivering services to clients, analyzing portfolios to identify risks, and reporting on revenue and identifying...
-
Senior Service Delivery Manager
4 weeks ago
Bloemfontein, Orange Free State, South Africa Dimension Data Full timeJob SummaryThe ideal candidate will be responsible for retaining and supporting the growth of client portfolios through effective and well-managed service delivery. This role will serve as a single client touch point and key custodian of relationships both internally and externally, including clients and support teams, for the coordination and delivery of...
-
Service Delivery Specialist
4 weeks ago
Bloemfontein, Orange Free State, South Africa beBee Professionals Full timeService Delivery SpecialistWe are seeking a Service Delivery Specialist to join our team at beBee Professionals. The successful candidate will have a Bachelor's degree in Business Administration or a related field, and at least 3 years of experience in customer service or a related field.The ideal candidate will have excellent communication and interpersonal...
-
Lead Biometrics Delivery Manager
2 days ago
Bloemfontein, Orange Free State, South Africa Parexel Full timeParexel is a leading global biopharmaceutical services provider that offers clinical research and development outsourcing solutions.We are currently seeking an experienced Lead Biometrics Delivery Manager to join our team in EMEA.The estimated salary for this position is around $120,000 per annum, depending on location and experience.About the RoleThis is a...
-
Senior Biometrics Delivery Manager
1 week ago
Bloemfontein, Orange Free State, South Africa Parexel Full timeParexel Job OpportunityThe Senior Biometrics Delivery Lead will provide leadership and management for database programming, data integration, data management, statistical and medical writing services on a project/program.Main ResponsibilitiesProvide an extensive range of leadership and influencing capabilities to achieve the business objectives and goals for...
-
Biometrics Delivery Management Director
7 days ago
Bloemfontein, Orange Free State, South Africa Parexel Full timeAbout the Role:Parexel is seeking a highly experienced Senior Biometrics Delivery Lead to join our team. As a key member of our leadership team, you will be responsible for the execution of Data Operations strategy and technology setup for projects. You will provide leadership and management for database programming, data integration, data management,...
-
Biometrics Delivery Lead
1 month ago
Bloemfontein, Orange Free State, South Africa Parexel Full timeJob Summary:Parexel is seeking a highly skilled Biometrics Delivery Lead to join our team. As a Biometrics Delivery Lead, you will be responsible for the execution of the Data Operations strategy and the Data Operations technology set up for the EMEA project.Key Responsibilities:Provide leadership and management for database programming, data integration,...
-
Biometrics Delivery Lead
4 weeks ago
Bloemfontein, Orange Free State, South Africa Parexel Full timeJob Title: Biometrics Delivery LeadAt Parexel, we are seeking a highly skilled Biometrics Delivery Lead to join our team. As a key member of our Global Data Organization, you will be responsible for the execution of the Data Operations strategy and technology setup for EMEA projects.Key Responsibilities:Provide leadership and management for database...
-
Biometrics Delivery Lead
4 days ago
Bloemfontein, Orange Free State, South Africa Parexel Full timeAbout the Role:The Senior Biometrics Delivery Lead plays a pivotal role in overseeing the execution of Data Operations strategy and technology setup for projects at Parexel.As a seasoned leader, you will provide overall leadership and management for database programming, data integration, data management, statistical, and medical writing services on a...
-
Senior Biometrics Delivery Lead
4 weeks ago
Bloemfontein, Orange Free State, South Africa Parexel Full timeAbout the RoleParexel is seeking a highly skilled Senior Biometrics Delivery Lead to join our team. As a key member of our Global Biometrics team, you will be responsible for the execution of the Data Operations strategy and technology setup for our projects.Key ResponsibilitiesProvide leadership and management for database programming, data integration,...
-
Senior Biometrics Delivery Lead
1 month ago
Bloemfontein, Orange Free State, South Africa Parexel Full timeAbout the RoleWe are seeking a highly skilled Senior Biometrics Delivery Lead to join our team at Parexel. As a key member of our Global Biometrics team, you will be responsible for leading the execution of our Data Operations strategy and technology setup for projects.Key ResponsibilitiesProvide leadership and management for database programming, data...
-
Project Delivery Specialist
1 month ago
Bloemfontein, Orange Free State, South Africa beBee Professionals Full timeBeBee Professionals is seeking a skilled Project Specialist to contribute to the success of our team in Bloemfontein. The ideal candidate will be responsible for ensuring the timely and budget-friendly delivery of projects, guaranteeing that all project objectives are met. Key qualifications include a degree in Project Management or a related field, at least...
-
Senior Biometrics Delivery Lead
4 weeks ago
Bloemfontein, Orange Free State, South Africa Parexel Full timeAbout the Role:The Senior Biometrics Delivery Lead will be responsible for the execution of the Data Operations strategy and technology setup for the project. This includes oversight of the Global Data Operations team members and their activities across all geographies, as well as liaison with the client as a single point of contact to ensure that Data...
-
Senior Biometrics Delivery Lead
3 weeks ago
Bloemfontein, Orange Free State, South Africa Parexel Full timeJob Summary:The Senior Biometrics Delivery Lead will be responsible for the execution of the Data Operations strategy and technology setup for the project. This role will provide overall leadership and management for database programming, data integration, data management, statistical, and medical writing services.Main Responsibilities:Provide leadership and...
-
Feed Mill Operations Manager
2 months ago
Bloemfontein, Orange Free State, South Africa Farm Manager SA Full timeJob DescriptionFarm Manager SA is seeking a highly skilled and experienced Feed Mill Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our feed mill.Key Responsibilities:Feed Mill Operations: Oversee the daily operations of the feed mill, including the production of...
-
Bloemfontein, Orange Free State, South Africa Mirna Butler Recruitment Full timeJob Title: DriverWe are seeking a skilled and reliable driver to join our team at Mirna Butler Recruitment. The ideal candidate will have a strong work ethic and a passion for service, with a commitment to safety and reliability.Job Summary:The successful candidate will be responsible for delivering high-quality water solutions to our community, ensuring...