Application Services Expertise Leader

5 days ago


Johannesburg, Gauteng, South Africa Tower Group (Pty) Ltd Full time

Tower Group (Pty) Ltd is committed to excellence in customer service and quality delivery.

To achieve this goal, we are seeking a highly skilled Technical Trainer to lead our Application Service Provider (ASP) division.

The successful candidate will be responsible for guiding junior team members, providing daily technical support, and monitoring performance to ensure high-quality service delivery.

Key Responsibilities:

  • Mentorship & Training: Provide technical guidance and training to junior team members.
  • Technical Support: Offer daily technical support and expert advice.
  • Process Optimization: Monitor performance and recommend improvements.

Qualifications:

  • Education: Bachelor's Degree or National Diploma in IT, Computer Science, or related field.
  • Certifications: ITIL Foundation, CCNA, MCSE, or similar (Project Management certs a plus).
  • Experience: 4-5 years in ASP roles, cloud platforms, and software deployment.


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