Logistics and Customer Relations Supervisor

3 weeks ago


Cape Town, Western Cape, South Africa abc Full time

Role Overview: The individual in this position will be responsible for overseeing the operations of the warehouse and customer service teams, ensuring efficiency and productivity.

Key Responsibilities:

  • Supervising personnel and their responsibilities, making sure all team members have designated tasks for the day.
  • Ensuring that all inventory in the RD and LA warehouses is accurately recorded in the ERP system daily.
  • Managing customer inquiries and ensuring timely resolution of all issues.
  • Overseeing the Returns Department to maintain smooth operations.
  • Generating various reports for upper management to assess performance.
  • Coordinating and managing email, staff, and telephonic inquiries in line with the 'Same Day Principle.'
  • Regularly following up on outstanding service requests.
  • Communicating successes, challenges, and solutions to management effectively.
  • Fostering a service-oriented atmosphere that promotes efficiency and friendliness.
  • Authorizing necessary documentation for collections and coordinating with the Returns Administrator.
  • Inspiring and motivating the team through positive reinforcement of customer service standards while delegating daily tasks.
  • Acquiring a thorough understanding of company products and troubleshooting customer issues.
  • Addressing any reasonable requests from management promptly.

Qualifications:

  • Demonstrated experience in a customer service management position.
  • Strong leadership capabilities and team management experience.
  • Exceptional communication and interpersonal skills.
  • Proficiency in ERP systems, particularly SAP.
  • Ability to compile and interpret reports effectively.
  • Strong analytical and problem-solving skills.
  • Capacity to perform well in a dynamic and fast-paced environment.


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