Nedbank Client Experience Consultant
1 month ago
Nedbank seeks a skilled Client Services Consultant to join our team, offering exceptional client experiences and driving business growth.
Key Responsibilities- Deliver professional call services to optimize client satisfaction and retention.
- Adhere to daily schedules and meet targets by following work plans.
- Follow Nedbank processes and values, maintaining honesty, integrity, accountability, respect, and pushing boundaries when interacting with clients and internal/external relations.
- Administrative procedures and systems
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Banking knowledge and procedures
- Cluster Specific Operational Knowledge
- Business principles and terms
- Governance, Risk, and Controls
- Matric / Grade 12 / National Senior Certificate
- RE 5 Certificate (essential)
- 120 FAIS Credits (essential)
- 3 years of Motor insurance / Personal lines / Vehicle Value added Products experience
- 1-3 years of Call Centre experience
We offer a competitive salary range of approximately R250,000 - R350,000 per annum, depending on location and experience. Benefits include opportunities for career growth, training, and professional development. Preference will be given to candidates from underrepresented groups. Contact the Nedbank Recruiting Team at +27 860 555 566 for more information.
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