Contingency Team Lead: Driving Operational Excellence
1 week ago
At Nedbank, we are seeking a highly skilled Contingency Team Lead to join our team. This is an exceptional opportunity for a seasoned professional to take on a leadership role and drive operational excellence in our organization.
Job Title: Contingency Team LeadThis role requires a strong background in team management, process improvement, and client satisfaction. As a Contingency Team Lead, you will be responsible for managing a team of administrators, ensuring timely processing of internal and external client instructions, and maintaining high-quality service delivery.
Key Responsibilities:- Minimise Expenses: Utilize cost-effective processes and stay within the operational budget to ensure efficient resource allocation.
- Ensure Turnaround Times: Process financial transactions within Service Level Agreement (SLA) requirements, meeting deadlines and maintaining excellent client relationships.
- Manage Work Effectively: Adhere to stipulated timeframes and quality delivery standards to maintain high productivity levels.
- Essential Qualifications: Matric / Grade 12 / National Senior Certificate
- Preferred Qualification: NQF level 5 qualification
- Essential Certifications: FAIS Regulatory Examination 1 qualification
- Minimum Experience: 3-5 years' experience within a Banking/Insurance environment
We offer a competitive salary range between R700,000 - R900,000 per annum, depending on qualifications and experience, plus benefits. If you have a passion for driving operational excellence and leading high-performing teams, we encourage you to apply for this exciting opportunity.
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