National Quality Assurance Manager
3 days ago
**Job Title:** National Quality Assurance Manager
The Quality Assurance Manager will ensure that quality and compliance standards across CallForce are consistently met and engineer strategies followed by implementation to continuously better the performance of the business according to the policies and procedures of CallForce.
This individual will be responsible for client communication regarding all matters Quality Assurance as well as regular briefings with senior management on the progress of the Quality Assurance teams and work done across all campaigns.
**Key Responsibilities:
- Ensure compliance with the company's quality systems and processes
- Evaluate daily feedback from all quality assurance and compliance teams
- Develop and maintain thorough knowledge and understanding of products, including performance and functional requirements of the contact centre
- Ensure campaign KPIs are met regarding quality standards
- Continuously upskill quality assurance personnel
- Provide weekly quality assurance reports to the business and to clients as per SLA requirements
- Ensure on-going optimisation across all campaigns within the business
- Team management
**Requirements:
- Ability to work and complete projects without supervision, self-motivated
- Ability to communicate with discretion and professionalism, understanding when confidentiality is needed
- Analytical approach to problem solving and solution driven strategy development
- Critical attention to detail
- Capable of always working on multiple campaigns
- Strategy implementation with excellent organisational skills
- Quality control astuteness
- Strong knowledge of customer care processes and techniques
- Demonstrated ability to work well in a team environment
- Must be a critical thinker
**Qualifications and Experience:
- Data Analysis
- At least 3-5 years in Quality Assurance/Quality Control/Compliance at management level (BPO industry preferred)
- At least 3-5 years of Managing a QA Team
- MS Excel proficiency advanced
- Customer Centric Report building
-
National Quality Assurance Manager
1 month ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob Title: National Manager: Quality AssuranceIsilumko Staffing is seeking a highly skilled and experienced National Manager: Quality Assurance to join our team. As a key member of our organization, you will be responsible for overseeing the National Accreditation and Quality Assurance (QA) programmes to support laboratories in achieving optimal performance...
-
National Quality Assurance Manager
4 weeks ago
Johannesburg, Gauteng, South Africa CallForce Full timeJob Title: National Quality Assurance ManagerThe National Quality Assurance Manager will oversee the implementation of quality processes, manage QA teams across various campaigns, and report to the Head of Training & Quality Assurance.This role ensures that quality and compliance standards are consistently met across the business. The National Quality...
-
National Quality Assurance Manager
2 months ago
Johannesburg, Gauteng, South Africa CallForce Full timeJob Title: National Quality Assurance ManagerThe National Quality Assurance Manager will oversee the implementation of quality processes, manage QA teams across various campaigns, and report to the Head of Training & Quality Assurance.This role ensures that quality and compliance standards are consistently met across the business. The National Quality...
-
National Quality Assurance Manager
3 weeks ago
Johannesburg, Gauteng, South Africa CallForce Full timeJob Title: National Quality Assurance ManagerThe National Quality Assurance Manager will play a crucial role in ensuring the quality and compliance standards across the business are consistently met. This individual will be responsible for monitoring process implementation, managing QA teams in various campaigns, and reporting to the Head of the Training &...
-
National Director of Quality Assurance
3 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob Title: National Manager: Quality AssuranceIsilumko Staffing seeks a highly skilled and experienced National Manager: Quality Assurance to oversee the National Accreditation and Quality Assurance (QA) programs. The successful candidate will be responsible for ensuring laboratories achieve optimal performance standards.Key Responsibilities:Develop and...
-
National Quality Assurance Director
7 days ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeNational Quality Assurance Manager RoleIsilumko Staffing is seeking an exceptional National Quality Assurance Manager to lead the way in ensuring the highest standards of quality in laboratory services.This is an exciting opportunity for a seasoned professional with a passion for quality assurance and leadership skills to make a meaningful impact.Key...
-
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob SummaryWe are seeking a highly skilled and experienced National Manager: Quality Assurance to join our team at Isilumko Staffing. The successful candidate will be responsible for overseeing the National Accreditation and Quality Assurance programmes to support laboratories in achieving optimal performance standards.Key ResponsibilitiesOversee the...
-
National Quality Assurance Director
1 month ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob Title: National Quality Assurance ManagerIsilumko Staffing is seeking a highly skilled and experienced National Quality Assurance Manager to join our team. As a key member of our organization, you will be responsible for ensuring the highest standards of quality in laboratory services.Key Responsibilities:Manage the National Accreditation and Quality...
-
National Quality Assurance Manager
2 months ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeIsilumko Staffing is seeking a highly experienced and skilled National Quality Assurance Manager to join our team. As a key member of our organization, you will be responsible for ensuring the highest standards of quality in our diagnostic pathology services.Key Responsibilities:Quality Assurance Scheme Management: Develop and implement effective quality...
-
National Quality Assurance Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeNational QA Manager Job DescriptionIsilumko Staffing is seeking an experienced National QA Manager to join their team. The ideal candidate will have a strong background in quality assurance and management, with a proven track record of driving cost-effectiveness and managing QA schemes and national accreditation.Key Responsibilities:Develop and implement QA...
-
National Manager: Quality Assurance and Compliance
2 months ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob Summary:Isilumko Staffing is seeking a highly experienced and skilled National Manager: Quality Assurance and Compliance to oversee the development and implementation of quality assurance and compliance programs across the organization.Key Responsibilities:Quality Assurance and Compliance Program Development: Develop and implement quality assurance and...
-
Quality Assurance Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa Quality Connect Staffing Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Officer to join our team at Quality Connect Staffing. The successful candidate will be responsible for ensuring the quality of our products and services, maintaining our quality management system, and conducting internal and external audits.The ideal candidate will have a strong background in...
-
Quality Assurance Supervisor
2 months ago
Johannesburg, Gauteng, South Africa Quality Connect Staffing Full timeJob DescriptionJob Title: Quality Assurance SupervisorCompany: Quality Connect StaffingJob Summary:We are seeking a highly skilled Quality Assurance Supervisor to join our team at Quality Connect Staffing. The successful candidate will be responsible for supervising staff in the quality department, ensuring that all quality-related tasks are completed...
-
Quality Assurance Officer
1 month ago
Johannesburg, Gauteng, South Africa Quality Connect Staffing Full timeJob DescriptionAs a Quality Assurance Officer at Quality Connect Staffing, you will be responsible for maintaining the quality management system (QMS) as required by ISO 9001. This includes conducting internal and external audits, ensuring all quality standards, policies, procedures, work instructions, and forms are compliant and up to date, and maintaining...
-
National Quality Assurance Manager
1 month ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeNational QA Manager Job DescriptionIsilumko Staffing is seeking an experienced National QA Manager to join their team. As a key member of the organization, you will be responsible for managing QA schemes and national accreditation, driving cost effectiveness, and overseeing the execution of lab technical audits.Key Responsibilities:Develop and implement QA...
-
Senior Quality Assurance Manager
7 days ago
Johannesburg, Gauteng, South Africa CallForce Full timeJob Title: National Quality Assurance ManagerAt CallForce, we are seeking a highly skilled National Quality Assurance Manager to join our team. This individual will be responsible for monitoring process implementation, managing QA teams in various campaigns, and reporting to the Head of the Training & Quality Assurance department.Key Responsibilities:Ensure...
-
National Quality Assurance Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeNational QA ManagerA well-established diagnostic pathology service client is seeking an experienced professional to fill the role of National QA Manager.Key Responsibilities:Oversee the management of QA schemes and national accreditationDrive cost-effectiveness initiativesRegularly manage the execution of lab technical auditsAssist with SANAS accreditation...
-
Quality Assurance Manager
1 month ago
Johannesburg, Gauteng, South Africa Planet10 Full timeQuality Assurance LeadA leader in the Banking and Financial space is seeking a Quality Assurance Lead to join their team.The successful candidate will be responsible for leading the test implementation in accordance with agreed Quality Assurance principles and standards to manage product risk and inter-dependencies during the product life-cycle.Key...
-
Quality Assurance Manager
1 month ago
Johannesburg, Gauteng, South Africa NTT Full timeQuality Assurance LeadNTT DATA is seeking a highly skilled Quality Assurance Lead to join our team. As a key member of our software development process, you will be responsible for ensuring the quality of our software applications and modules.Key Responsibilities:Develop and implement test strategies and plans to ensure the quality of software applications...
-
Quality Assurance Manager
1 month ago
Johannesburg, Gauteng, South Africa NTT Full timeQuality Assurance LeadNTT DATA is seeking a highly skilled Quality Assurance Lead to join our team. As a key member of our software development lifecycle, you will be responsible for ensuring the quality of our software applications and modules.Key Responsibilities:Develop and implement test strategies and plans to ensure the quality of software applications...