Quality Assurance Specialist

12 hours ago


Johannesburg, Gauteng, South Africa The Recruiters Full time

Job Summary:

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The Recruiters is seeking a skilled Quality Assurance Specialist to lead our quality assurance program. As a key member of our team, you will be responsible for ensuring that our customer service team meets high standards of quality and excellence.

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Key Responsibilities:

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  • Develop and implement quality assurance processes and procedures to ensure customer service standards are met">
  • Conduct regular audits and monitoring of customer service interactions to identify areas for improvement">
  • Provide coaching and mentoring to team members to improve their skills and knowledge">
  • Analyze customer feedback and make recommendations for process improvements">
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Requirements:

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We are looking for a highly skilled and experienced individual with excellent analytical and problem-solving skills. The ideal candidate will have experience in quality assurance, customer service management, and training and development.

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Salary: £30,000 - £45,000 per annum

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Benefits: Competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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