National Quality Assurance Manager Role

3 weeks ago


Johannesburg, Gauteng, South Africa CallForce Full time

At CallForce, we are seeking a highly skilled National Quality Assurance Manager Role to join our team.

About the Job:

This is an exciting opportunity for an experienced Quality Assurance professional to lead and manage our QA teams across various campaigns within the business.

The successful candidate will be responsible for monitoring process implementation, managing QA teams, and ensuring that quality and compliance standards are consistently met throughout the organization.

The role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills to effectively collaborate with senior management, clients, and other stakeholders.

Main Responsibilities:
  • Evaluate daily feedback from quality assurance and compliance teams to identify areas for improvement.
  • Develop and maintain thorough knowledge of products, including performance and functional requirements.
  • Ensure campaign KPIs are met regarding quality standards and continuously optimize processes for better performance.
  • Provide weekly quality assurance reports to the business and clients as per SLA requirements.
Requirements:
  • A minimum of 3-5 years of experience in Quality Assurance/Quality Control/Compliance at management level, preferably in the BPO industry.
  • Proven track record of successfully managing QA teams and improving quality standards.
  • Excellent analytical and problem-solving skills, with the ability to think critically and develop effective solutions.
  • Strong communication and interpersonal skills, with the ability to work effectively with senior management, clients, and other stakeholders.
What We Offer:

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, as well as opportunities for career growth and professional development.

Join us and be part of a dynamic team that is passionate about delivering exceptional quality and customer service.



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