Payroll Outsource Specialist
2 weeks ago
Payroll Outsource Specialist
About the Role:
We are seeking an experienced and skilled Payroll Outsource Specialist to join our team at LabourNet. This is a unique opportunity to work with clients, process payroll accurately, and provide exceptional customer service.
Key Responsibilities:
- Client Retention:
- Maintain high client satisfaction by delivering quality services and effective communication under LPD Processes.
- Establish and maintain professional relationships with clients, aiming for a 90% retention rate.
- Configure client requirements in line with client expectations and LPS (LabourNet Payroll System).
- Resolve client queries and provide value-added services through troubleshooting via various channels.
- Escalate unresolved queries as per SLA, maintaining ongoing communication with clients.
- Stay updated on system functionality and legislative changes through self-development.
- Ensure alignment with career path requirements.
- Develop team competence through formal and informal learning sessions.
- Foster knowledge transfer among teams to enhance overall competence.
- Maintain up-to-date knowledge of relevant industry developments.
- Adhere to the client visitation schedule to maintain SVR (Service Value Ratio) and ensure profitable clients receive service within SLA.
- Efficiently book client appointments and obligations while recording them accurately in the prescribed software platform.
- Weekly closure of appointments, ensuring accuracy in categorizing satisfied and unsatisfied clients.
- Upload all relevant client documents onto the CMS (Content Management System).
- Monitor time spent vs. retainer, providing monthly reports on unsatisfied appointments and SVR to the Outsource Manager.
Requirements:
- Qualifications and Experience:
- Candidate should have a valid driver's license and own vehicle.
- Candidate must possess matric with mathematics and computer literacy as subjects.
- Candidate should hold a qualification within payroll, tax, software implementation, and consultation within the HRIS environment or equivalent experience.
- Candidate should have 1-2 years of experience in full-function payroll, preferably within an outsourced payroll environment.
- Candidate should be able to process a minimum of 800 payslips independently and accurately.
- Candidate should have previous experience in submitting monthly and biannual EMPs.
- Candidate should have experience dealing with complex payroll queries.
Compensation:
The estimated salary for this role is R450,000 - R550,000 per annum, based on location and industry standards.
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