Wine Sales Specialist
1 month ago
Welcome to Keen, a dynamic and innovative company that combines art and science to deliver exceptional results. We're a team of passionate professionals who are dedicated to helping our clients achieve their goals.
As a Wine Sales and Customer Experience Specialist, you'll play a critical role in providing top-notch support to our clients in the online wine sales industry. Your expertise will help guide customers through their wine purchases, ensuring a seamless and enjoyable experience.
Responsibilities:- Deliver exceptional customer service through various channels, including live chat, messaging, phone calls, social media, and SMS.
- Utilize your knowledge of wine varieties, regions, and pairings to provide expert recommendations and enhance the customer shopping experience.
- Build strong relationships with customers by responding promptly and thoughtfully to their inquiries.
- Proactively follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
- Support sales initiatives by identifying upselling opportunities and helping to close sales with a customer-focused approach.
- Maintain an in-depth understanding of wine products, trends, and market preferences.
- Keep accurate records of customer interactions and feedback to help refine service processes.
- Proven experience in customer service and sales, preferably in a premium product sector.
- Strong passion for wine, with some knowledge of wine varietals, regions, and food pairings; wine industry experience is a major plus.
- Excellent English communication skills, both written and verbal – capable of delivering a warm, friendly, and professional customer experience.
- Ability to manage multiple customer touchpoints with ease and efficiency.
- Strong interpersonal skills, problem-solving abilities, and a drive to exceed customer expectations.
- Experience with CRM software or customer support tools is required.
- Experience with Shopify is a plus.
- Transportation and Medical Aid stipend
- Hybrid remote/in-office
- Birthday off
- Professional development & training opportunities
- & More being added
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