Wine Sales Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Keen Full time
About Keen

Welcome to Keen, a dynamic and innovative company that combines art and science to deliver exceptional results. We're a team of passionate professionals who are dedicated to helping our clients achieve their goals.

As a Wine Sales and Customer Experience Specialist, you'll play a critical role in providing top-notch support to our clients in the online wine sales industry. Your expertise will help guide customers through their wine purchases, ensuring a seamless and enjoyable experience.

Responsibilities:
  • Deliver exceptional customer service through various channels, including live chat, messaging, phone calls, social media, and SMS.
  • Utilize your knowledge of wine varieties, regions, and pairings to provide expert recommendations and enhance the customer shopping experience.
  • Build strong relationships with customers by responding promptly and thoughtfully to their inquiries.
  • Proactively follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
  • Support sales initiatives by identifying upselling opportunities and helping to close sales with a customer-focused approach.
  • Maintain an in-depth understanding of wine products, trends, and market preferences.
  • Keep accurate records of customer interactions and feedback to help refine service processes.
Requirements:
  • Proven experience in customer service and sales, preferably in a premium product sector.
  • Strong passion for wine, with some knowledge of wine varietals, regions, and food pairings; wine industry experience is a major plus.
  • Excellent English communication skills, both written and verbal – capable of delivering a warm, friendly, and professional customer experience.
  • Ability to manage multiple customer touchpoints with ease and efficiency.
  • Strong interpersonal skills, problem-solving abilities, and a drive to exceed customer expectations.
  • Experience with CRM software or customer support tools is required.
  • Experience with Shopify is a plus.
What We Offer:
  • Transportation and Medical Aid stipend
  • Hybrid remote/in-office
  • Birthday off
  • Professional development & training opportunities
  • & More being added

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