Senior Operations Director

3 weeks ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

Job Title: Operations Manager

Job Summary:

As a key member of the senior management team at WNS Global Services, the Operations Manager will be responsible for leading a team of specialists to deliver exceptional customer experience. The successful candidate will design, implement, and track a portfolio of improvement projects for their functional area, driving continuous improvement and creating value.

Key Responsibilities:

• Deliver contractual and commercial performance through cost and profitability management

• Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management, and recognition

• Ensure compliance to all relevant process and regulatory standards

• Control and minimize costs

• Drive continuous improvement and create value by delivering excellent customer experience

Requirements:

• Grade 12/Matric

• Proven track record of 3 years' experience in an operations manager role

• Experience in a contact center/BPO environment

• Insurance industry experience essential

Additional Information:

Candidates are required to have fibre or live in a fibre-enabled area. Afternoon and night shifts – Monday to Sunday (rotational shifts)



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