Senior Operations Director
3 weeks ago
Job Title: Operations Manager
Job Summary:
As a key member of the senior management team at WNS Global Services, the Operations Manager will be responsible for leading a team of specialists to deliver exceptional customer experience. The successful candidate will design, implement, and track a portfolio of improvement projects for their functional area, driving continuous improvement and creating value.
Key Responsibilities:
• Deliver contractual and commercial performance through cost and profitability management
• Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management, and recognition
• Ensure compliance to all relevant process and regulatory standards
• Control and minimize costs
• Drive continuous improvement and create value by delivering excellent customer experience
Requirements:
• Grade 12/Matric
• Proven track record of 3 years' experience in an operations manager role
• Experience in a contact center/BPO environment
• Insurance industry experience essential
Additional Information:
Candidates are required to have fibre or live in a fibre-enabled area. Afternoon and night shifts – Monday to Sunday (rotational shifts)
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