Service Delivery Manager

3 days ago


Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time

Job Summary:

We are seeking a seasoned Service Delivery Manager to oversee the delivery of exceptional customer service. The successful candidate will have a proven track record of leading high-performing teams and driving business growth through strategic initiatives.

Key Responsibilities:

  1. Strategic Leadership: Provide visionary leadership to the customer service team, aligning their efforts with business objectives.
  2. Team Development: Foster a culture of excellence within the team, promoting collaboration, innovation, and continuous improvement.
  3. Customer Engagement: Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
  4. Operational Efficiency: Analyze and optimize business processes, ensuring seamless delivery of services and minimizing costs.
  5. Communication: Effectively communicate with stakeholders, including customers, employees, and management, to ensure alignment and progress toward goals.

Requirements:

  • Minimum 5 years' experience in a customer-service environment, with at least 3 years in a supervisory/management role.
  • Proven track record of leading high-performing teams and driving business growth.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Familiarity with industry-standard tools and technologies.

What We Offer:

  • A comprehensive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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