Service Delivery Manager
3 days ago
Job Summary:
We are seeking a seasoned Service Delivery Manager to oversee the delivery of exceptional customer service. The successful candidate will have a proven track record of leading high-performing teams and driving business growth through strategic initiatives.
Key Responsibilities:
- Strategic Leadership: Provide visionary leadership to the customer service team, aligning their efforts with business objectives.
- Team Development: Foster a culture of excellence within the team, promoting collaboration, innovation, and continuous improvement.
- Customer Engagement: Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
- Operational Efficiency: Analyze and optimize business processes, ensuring seamless delivery of services and minimizing costs.
- Communication: Effectively communicate with stakeholders, including customers, employees, and management, to ensure alignment and progress toward goals.
Requirements:
- Minimum 5 years' experience in a customer-service environment, with at least 3 years in a supervisory/management role.
- Proven track record of leading high-performing teams and driving business growth.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Familiarity with industry-standard tools and technologies.
What We Offer:
- A comprehensive salary package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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