Sales and Customer Experience Associate

5 days ago

Cape Town, Western Cape, South Africa The Legends Agency Full time

The Legends Agency is seeking a talented Sales and Customer Experience Associate to join our team.

Company Overview

We are a dynamic and forward-thinking company that values excellence in customer service. Our team is passionate about delivering exceptional experiences to our customers, and we are looking for someone who shares this vision.

Job Summary

The Sales and Customer Experience Associate will be responsible for assisting customers at our sales counter, providing product information, processing sales transactions, and ensuring a positive in-store experience.

Key Responsibilities:
  • Customer Assistance: Greet and assist customers at the sales counter, providing them with product information and advice on suitable products for their needs.
  • Sales Transactions: Process customer orders, issue invoices, and handle cash or card payments accurately.
  • Product Knowledge: Develop a good understanding of our range of products (poles, timber, fencing, garden furniture, etc.) and be able to confidently explain their features, benefits, and uses to customers.
  • Stock Management: Assist with stock checks and ensure products are well displayed and available for sale.
  • Customer Queries and Follow-up: Handle customer inquiries and, when necessary, follow up on orders or specific product requests.
  • Maintain Store Cleanliness and Presentation: Ensure the sales counter and surrounding area are clean, organized, and well-presented to customers.
  • Support Team Members: Collaborate with other team members and support the branch with administrative tasks, as needed.
Requirements:
  • Experience: 1-2 years of experience in the timber industry is a must.
  • Matric
  • Skills:
  • Good communication and interpersonal skills.
  • Strong customer service orientation.
  • Basic numerical skills for processing transactions.
  • Ability to work in a team environment.
  • Personal Attributes:
  • Positive attitude with a willingness to learn.
  • Professional, friendly, and helpful demeanor.
  • Reliable, punctual, and able to handle tasks independently after training.
  • Must be physically fit.
  • Must be able to adapt to the company culture.
Benefits:
  • Competitive entry-level salary: R13,500 per month
  • On-the-job training and career development opportunities.
  • Opportunity to grow within the company.
  • Friendly and supportive work environment.

We offer a competitive salary of R13,500 per month, making us one of the top employers in the industry. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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