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Customer Service Representative with Lodge Experience
1 week ago
The Front Office Attendant plays a crucial role in providing exceptional customer service and ensuring a smooth stay for our guests. This role involves handling reservations, check-ins, and check-outs, as well as assisting with guest inquiries.
Main Responsibilities
* Guest Services: Welcome guests warmly, handle check-ins and check-outs efficiently, and assist with special requests.
* Reservations & Bookings: Manage reservations via phone, email, and online systems, ensuring accuracy in guest details.
* Customer Support: Provide information about hotel services, local attractions, and address guest concerns professionally.
* Payment Processing: Handle payments, issue invoices, and maintain accurate records of transactions.
* Administrative Dutives: Maintain front desk logs, organize guest files, and coordinate with housekeeping and maintenance teams.
* Security & Compliance: Follow hotel security protocols and ensure all guest information remains confidential.
Requirements
* Previous experience in hospitality or customer service is an advantage.
* Strong communication and interpersonal skills are essential for this role.
* Proficiency in hotel management software (e.g., PMS) and basic computer skills are required.
* Ability to multitask and remain calm under pressure is necessary for success in this position.
