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Lodge Manager

4 weeks ago

Nelspruit, Mpumalanga, South Africa Kontak Recruitment Full time

Lodge Manager & Guide (JB)
Mpumalanga
R20 .00 a month
Benefits: Accommodation, Meals while on duty, Laundry service and WiFi Access, Provident Fund after 3 month probation
Work Schedule: 6 weeks on, 2 weeks off cycle
Permanent

A prestigious game lodge bordering the Kruger National Park is looking for an exceptional management couple (or outstanding single candidates) with a passion for luxury hospitality and guest excellence.

The ideal candidates will have proven leadership experience in 4- or 5-star lodges, ensuring seamless operations, staff management, and top-tier service delivery.

This live-in position offers accommodation, meals while on duty, and additional benefits.

Responsibilities include:

  1. Overseeing all lodge operations, maintaining high service standards, coordinating between departments, and enhancing guest satisfaction in an exclusive safari setting.

Minimum Requirements:

  1. Minimum of 3–5 years of management experience in a luxury lodge environment (4 or 5 stars)
  2. Matric certificate (Grade 12)
  3. Relevant hospitality qualifications advantageous
  4. First aid certification
  5. Strong leadership and organizational skills with the ability to manage multiple departments
  6. Exceptional interpersonal and communication skills focused on guest satisfaction
  7. A proactive, hands-on approach to problem-solving and team support
  8. Financial management expertise, including budgeting, stock control, and reporting
  9. Knowledge of lodge reservation systems is advantageous
  10. Previous guiding experience (if applicable)

Duties and Responsibilities:

  1. Operational Management: Oversee and manage all lodge operations, including guest relations, housekeeping, maintenance, food and beverage, and administration. Ensure seamless coordination between departments to deliver high-quality service.
  2. Team Leadership: Lead and manage a diverse team, including chefs, waiters, barmen, housekeepers, maintenance staff, and department heads. Conduct training, performance evaluations, and staff meetings to enhance efficiency and team morale.
  3. Guest Experience: Ensure an outstanding level of service to meet and exceed guest expectations. Handle guest feedback and special requests promptly and professionally.
  4. Financial and Administrative Oversight: Manage budgets, control costs, and ensure accurate financial reporting. Oversee procurement, stock control, and inventory management to minimize waste while maintaining quality.
  5. Health and Safety Compliance: Ensure the lodge operates within all legal and company health, safety, and hygiene standards. Address any operational issues promptly to maintain guest and staff safety.
  6. Sustainability and Conservation: Implement sustainable practices to minimize the lodge's environmental impact. Support and participate in conservation initiatives, educating staff and guests about environmental preservation.
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