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Front Office Attendant with hotel/lodge experience
4 weeks ago
The Front Desk Attendant is the first point of contact for guests and is responsible for providing exceptional customer service, handling reservations, check-ins, and check-outs, and assisting with guest inquiries to ensure a smooth and enjoyable stay. Key Responsibilities: Guest Services: Greet guests warmly, handle check-ins and check-outs efficiently, and assist with special requests. Reservations & Bookings: Manage reservations via phone, email, and online systems, ensuring accuracy in guest details. Customer Support: Provide information about hotel services, local attractions, and address guest concerns professionally. Payment Processing: Handle payments, issue invoices, and maintain accurate records of transactions. Administrative Duties: Maintain front desk logs, organize guest files, and coordinate with housekeeping and maintenance teams. Security & Compliance: Follow hotel security protocols and ensure all guest information remains confidential. Key Requirements: Previous experience in hospitality or customer service is an advantage. Strong communication and interpersonal skills. Proficiency in hotel management software (e.g., PMS) and basic computer skills. Ability to multitask and remain calm under pressure. Flexibility to work in shifts, including nights, weekends, and holidays.
