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Lodge Manager
1 month ago
Lodge Manager & Guide (JB5183)MpumalangaR20 000.00 a monthBenefits: Accommodation, Meals while on duty, Laundry service and WiFi Access, Provident Fund after 3 month probationWork Schedule: 6 weeks on, 2 weeks off cyclePermanentA prestigious game lodge bordering the Kruger National Park is looking for an exceptional management couple (or outstanding single candidates) with a passion for luxury hospitality and guest excellence. The ideal candidates will have proven leadership experience in 4- or 5-star lodges, ensuring seamless operations, staff management, and top-tier service delivery. This live-in position offers accommodation, meals while on duty, and additional benefits. Responsibilities include overseeing all lodge operations, maintaining high service standards, coordinating between departments, and enhancing guest satisfaction in an exclusive safari settingMinimum Requirements:Minimum of 3–5 years of management experience in a luxury lodge environment (4 or 5 stars)Matric certificate (Grade 12)Relevant hospitality qualifications advantageousFirst aid certificationStrong leadership and organizational skills with the ability to manage multiple departmentsExceptional interpersonal and communication skills focused on guest satisfactionA proactive, hands-on approach to problem-solving and team supportFinancial management expertise, including budgeting, stock control, and reportingKnowledge of lodge reservation systems is advantageousPrevious guiding experience (if applicable)Work Schedule: 6 weeks on, 2 weeks off cycle, with occasional flexibility required for operational purposesDuties and Responsibilities:Operational Management:Oversee and manage all lodge operations, including guest relations, housekeeping, maintenance, food and beverage, and administrationEnsure seamless coordination between departments to deliver high-quality serviceTeam Leadership:Lead and manage a diverse team, including chefs, waiters, barmen, housekeepers, maintenance staff, and department headsConduct training, performance evaluations, and staff meetings to enhance efficiency and team moraleGuest Experience:Ensure an outstanding level of service to meet and exceed guest expectationsHandle guest feedback and special requests promptly and professionallyFinancial and Administrative Oversight:Manage budgets, control costs, and ensure accurate financial reportingOversee procurement, stock control, and inventory management to minimize waste while maintaining qualityHealth and Safety Compliance:Ensure the lodge operates within all legal and company health, safety, and hygiene standardsAddress any operational issues promptly to maintain guest and staff safetySustainability and Conservation:Implement sustainable practices to minimize the lodge's environmental impactSupport and participate in conservation initiatives, educating staff and guests about environmental preservationPlease do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.Kontak Recruitment Disclaimer:Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.Job specifics: Requirements mirror advertisement, duties may adjust for client needs.Fair process: Fair assessment, only shortlisted candidates contacted due to volume.Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
