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Customer Service Expert

1 week ago

Randburg, Gauteng, South Africa AfroCentric Group Full time
Job Description:

We are seeking a dedicated professional to join our team of Service Consultants, focusing on delivering exceptional client service and quality.

  • You will follow established procedures and collaborate with peers and leaders to ensure the best possible service delivery.
  • Maintaining legal, statutory, and regulatory compliance is crucial, as is addressing operational risks and governance issues when necessary.

The ideal candidate will be responsible for managing service requests across all channels, educating stakeholders on digital tools, and providing a seamless customer experience.

Key Responsibilities:
  • Deliver accurate information, identify areas for improvement, and collaborate with teams for continuous enhancement.
  • Meet quality standards and identify opportunities for improvement.
  • Perform within human capital frameworks, engage in development and mentoring, support diversity, and align with Afrocentric values.
Requirements:
  • 2 years Health Care Operations experience
  • 1 – 2 years Customer Servicing Experience
  • Matric, Higher Certificate / NQF level 5 (1 – 3 year certification course) recommended
Competencies:
  • Customer preferences and personality styles
  • Health legislation and regulatory
  • Healthcare facilities industry
  • Customer service operations
  • Health Care Industry