Virtual Assistant

7 days ago


Randburg, Gauteng, South Africa Sagan Recruitment Full time

We are seeking a Virtual Assistant - Customer Service to join our team at Sagan Recruitment.

Job Description

This role involves providing administrative support to the team, responding to customer queries and concerns, and handling customer and employer information confidentially.

You will work closely with our expert team of support samurais to ensure timely resolutions to customer complaints and provide exceptional customer service via multiple channels.

The ideal candidate will have experience with Google Docs, sheets, cloud services, and other technology tools, and possess strong interpersonal and customer service skills.

Responsibilities
  1. Provide administrative support to the team
  2. Respond to customer inquiries and concerns in a timely and professional manner
  3. Bring about resolution to customer complaints or dissatisfaction
  4. Manage systems, update records, and organize documentation
  5. Work closely with the team to ensure seamless communication with clients

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