Insurance Customer Support Expert

6 days ago


Randburg, Gauteng, South Africa Telesure Investment Holdings (Pty) Ltd. Full time

Are you passionate about delivering exceptional customer experiences? Do you have a keen eye for detail and a passion for problem-solving?

About the Role

We're seeking a highly skilled Insurance Customer Support Expert to join our team, where you'll be responsible for providing top-notch customer support and assistance.

You'll be working closely with customers to understand their needs, resolve their issues, and provide tailored solutions to meet their expectations.

Main Responsibilities
  1. Customer Engagement: Build and maintain strong relationships with customers, responding to their queries and resolving their issues in a timely manner.
  2. Issue Resolution: Investigate and resolve customer complaints and issues promptly, ensuring a high level of customer satisfaction.
  3. Product Knowledge: Develop and maintain in-depth knowledge of our products and services, enabling you to provide expert advice and guidance to customers.
  4. Communication: Respond to routine requests using telephonic conversation or emails, and create customised responses for more unusual requests.
  5. Compliance: Ensure adherence to the organisation's policies and procedures, as well as regulatory codes and codes of conduct.
  6. Administrative Tasks: Update policy information, attend to customer requests on policy-related issues, and perform other administrative tasks as required.
  7. Knowledge Sharing: Share your expertise and knowledge with colleagues to improve overall performance and customer satisfaction.
  8. Personal Growth: Continuously develop your skills and knowledge through training, coaching, and self-directed learning.
  9. Technology and Regulations: Stay up-to-date with industry trends, technologies, and regulations to ensure compliance and excellence in your work.
  10. Scheduling and Compliance: Meet deadlines, follow procedures, and maintain high standards of quality in all aspects of your work.
Requirements

A matric/grade 12 qualification or equivalent is essential, and a regulatory exam 5 qualification is advantageous.



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