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Customer Service Representative

1 week ago

Cape Town, Western Cape, South Africa Gobi Desserts Full time

We are seeking a motivated Customer Service Representative to join our team at Gobi Desserts. As an integral part of our team, you will be working in an open office environment where your contributions will directly impact our customer service and backend operations.

About the Job:

  • This role is perfect for individuals who enjoy working in a fast-paced environment and have excellent communication skills.
  • The ideal candidate will have 1 year of relevant work experience, with proficiency in office software and familiarity with scheduling tools.
  • A strong organizational ability with attention to detail is essential for success in this role.

Responsibilities:

  1. Customer Interaction: Greet walk-in customers during busy periods or when server assistance is unavailable, providing a welcoming and friendly atmosphere, addressing inquiries and directing guests as needed.
  2. Order Fulfillment: Handle incoming orders via phone calls, WhatsApp, and other communication channels. Utilize kitchen scheduling software to organize and schedule tasks effectively.
  3. Delivery Management: Coordinate with delivery partners to ensure timely and accurate deliveries.
  4. Quality Assurance: Conduct quality checks on outgoing orders from the kitchen to maintain consistency and excellence in service.
  5. Sales Engagement: Engage in sales calls to reach out to potential customers during quieter periods, showcasing bakery offerings and promotions to expand the customer base and increase sales opportunities.