Managed Services Technologist

3 weeks ago


Durban, KwaZulu-Natal, South Africa NTT DATA Full time

About the Role

This is an entry-level engineering position that serves as the first line of support for standard and low-complexity incidents and service requests. The role is responsible for ensuring that client IT infrastructure and systems remain operational by proactively identifying, investigating, and resolving technical incidents and problems.

Key Responsibilities:

  • Monitor client infrastructure and solutions to identify potential issues.
  • Investigate first-line incidents and identify root causes.
  • Provide telephonic or chat support to clients when required.
  • Schedule maintenance activity windows for patching and configuration changes.
  • Follow handover procedures for shift changes to ensure service continuity.
  • Report and escalate incidents when necessary.
  • Ensure efficient and comprehensive resolutions of incidents and requests.
  • Update knowledge articles and create new ones as needed.
  • Identify opportunities for work optimization and process improvement.

Requirements:

  • Qualification in IT/Computing or demonstrated equivalent work experience.
  • Relevant certifications, such as A+, N+, and Azure Administrator Associate.
  • At least 2 years of work experience in a similar role.

About NTT DATA

NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion annually in R&D to drive digital transformation and sustainability. Our services include business and technology consulting, data and artificial intelligence, industry solutions, and application development and management.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an inclusive environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.


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