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Customer Experience Coordinator

2 weeks ago

Port Elizabeth, Eastern Cape, South Africa Land and Agricultural Bank of South Africa Full time

The Land and Agricultural Development Bank of South Africa (Land Bank) is dedicated to empowering farmers through innovative financial solutions. Founded in 1912, we aim to serve the nation's agricultural sector by offering bespoke financial services tailored to the needs of commercial and emerging farmers.

By leveraging our comprehensive suite of services, farmers can secure funding for land acquisition, equipment upgrades, asset improvements, and production credit. We continually assess our offerings to remain responsive to shifting market conditions.

Key Tasks and Responsibilities

As a critical member of our team, your primary focus will be on delivering exceptional customer experiences as the initial point of contact at the provincial office. Daily tasks will entail reconciling petty cash, facilitating administrative duties, and providing operational support to the Provincial Head and other colleagues.

Your roles within the Satellite Office will include:

  1. Front desk operations and switchboard management
  2. Managing company assets
  3. Developing effective record management protocols
  4. Scheduling internal meetings and recording proceedings
  5. Maintaining accurate office budgets
  6. Assisting Relationship Managers with account administration
  7. Scheduling client appointments and meetings
  8. Coordinating office events
  9. Fostering efficient operations through internal system utilization