Tourism Liaison Officer

2 months ago

Knysna, Western Cape, South Africa CapeNature Full time
Job Title: Tourism Liaison Officer

CapeNature is seeking a highly motivated and experienced individual to join our team as a Tourism Liaison Officer. This is an exciting opportunity to contribute to the development and implementation of our tourism strategy at the Goukamma Nature Reserve.

Key Responsibilities:
  • Implement standard operational procedures to drive a consistently high level of service excellence across all aspects of eco-tourism operations.
  • Coordinate key tourism programs, including facilities maintenance and upgrades, and oversee projects on the ground.
  • Maintain key relationships with internal and external stakeholders to ensure the delivery of the overall strategic plans of the directorate.
  • Provide financial administration, human resource management, and logistical support to the Manager.
  • Maintain service excellence standards offered by concessionaire partnerships and identify new opportunities to grow the experience offering and facilities at reserve level.
Requirements:
  • A formal Tourism/Hospitality/Business related qualification with at least three years' appropriate tourism/hospitality industry experience.
  • A valid Code B drivers' license.
  • Working knowledge of the Microsoft Office Packages.
  • Excellent communication, project coordination, time & financial management and customer relations skills.
  • Language proficiency in two of the three official languages of the Western Cape.
  • No criminal record.
Recommendations:
  • Experience in an eco-tourism environment is advantageous.
  • Demonstrate experience managing accommodation/eco-tourism facilities.
  • Background knowledge of nature-based tourism and conservation.
  • Working knowledge of the RoomSeeker reservations system will be an advantage, but not a key requirement.
  • Have knowledge and experience in the compilation of infrastructure maintenance and upgrade specifications.

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