Tourism Operations Coordinator

2 months ago


Knysna, Western Cape, South Africa CapeNature Full time
Job Description

CapeNature is seeking a highly motivated and experienced individual to fill the role of Tourism Liaison Officer. This position will be based at the Goukamma Nature Reserve, where you will be responsible for coordinating the tourism operations and ensuring a high level of service excellence.

Key Performance Areas (KPAs)
  1. Implementation of Tourism Operational Systems
  • Work with internal and external teams to implement standard operational procedures to improve the visitor experience.
Coordination of Key Tourism Programs
  • Facilitate and coordinate all tourism facilities maintenance and upgrades, including contributing to specifications for procurement and overseeing projects on the ground.
Internal and External Stakeholder Relationships
  • Maintain key relationships with internal and external stakeholders to contribute to the delivery of the overall strategic plans of the directorate.
Financial Administration and HR Management
  • Provide financial administration, human resource management, and logistical support to the Manager.
Service Excellence Standards
  • Maintain relationships with concessionaire partnerships and ensure service excellence standards are met.
Requirements
  • A formal Tourism/Hospitality/Business-related qualification with at least three years' experience in the tourism/hospitality industry.
  • A valid Code B driver's license.
  • Working knowledge of Microsoft Office Packages.
  • Excellent communication, project coordination, time, and financial management skills.
  • Language proficiency in two of the three official languages of the Western Cape.
  • No criminal record.
Recommendations
  • Experience in an eco-tourism environment is advantageous.
  • Demonstrate experience managing accommodation/eco-tourism facilities.
  • Background knowledge of nature-based tourism and conservation.
  • Working knowledge of the RoomSeeker reservations system is an advantage.


  • Knysna, Western Cape, South Africa CapeNature Full time

    Eco-Tourism Operations Coordinator RoleCapeNature is seeking a qualified and experienced individual to fill the position of Eco-Tourism Operations Coordinator. The successful candidate will be responsible for coordinating tourism offerings at Goukamma Nature Reserve, including day hiking trails, kayaking, canoeing, and picnicking.Key Performance AreasKPA 1:...


  • Knysna, Western Cape, South Africa CapeNature Full time

    CapeNature is seeking a highly motivated and experienced individual to join our team as a Tourism Liaison Officer. The successful candidate will be responsible for coordinating our tourism offering at the Goukamma Nature Reserve, including Buffalo Valley. The nature reserve offers a range of key tourism facilities and activities, such as day hiking trails,...


  • Knysna, Western Cape, South Africa CapeNature Full time

    Job Title: Tourism Liaison OfficerCapeNature is seeking a highly motivated and experienced individual to join our team as a Tourism Liaison Officer. This is an exciting opportunity to contribute to the development and implementation of our tourism strategy at the Goukamma Nature Reserve.Key Responsibilities:Implement and maintain tourism operational systems...


  • Knysna, Western Cape, South Africa CapeNature Full time

    Job Title: Tourism Liaison OfficerCapeNature is seeking a highly motivated and experienced individual to join our team as a Tourism Liaison Officer. This is an exciting opportunity to contribute to the development and implementation of our tourism strategy at the Goukamma Nature Reserve.Key Responsibilities:Implement standard operational procedures to drive...


  • Knysna, Western Cape, South Africa CapeNature Full time

    CapeNature is seeking a skilled Tourism Liaison Officer to join their team at the Goukamma Nature Reserve. As a key member of the tourism operations team, you will be responsible for coordinating and implementing tourism operational systems, managing key tourism programs, and maintaining internal and external stakeholder relationships.Responsibilities:KPA 1:...


  • Knysna, Western Cape, South Africa Career Custodians Full time

    About the RoleVillage N Life is a leading local Tourism and Hospitality group dedicated to delivering exceptional experiences. We're seeking a Travel Support Manager to join our team, who will be responsible for creating unforgettable experiences for our guests.This is an exciting opportunity for a detail-oriented individual with a passion for delivering...


  • Knysna, Western Cape, South Africa Career Custodians Full time

    Job SummaryWe are seeking a skilled Receptionist to join our team at Village N Life, a leading local Tourism and Hospitality group.As a Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm and welcoming atmosphere.Key ResponsibilitiesManage front desk operations efficiently and...


  • Knysna, Western Cape, South Africa Career Custodians Full time

    Job Title: Travel Support ManagerVillage N Life is a leading local Tourism and Hospitality group where we strive to go above and beyond to exceed our clients' expectations. Our company culture focuses on employee growth through career development and incentives, making us a great fit for those who thrive in a dynamic environment.We're looking for a Travel...


  • Knysna, Western Cape, South Africa Career Custodians Full time

    Experience the Best in HospitalityVillage N Life is a leading local tourism and hospitality group where we exceed expectations by embracing exceptional standards. We are looking for someone who thrives in a culture that prioritizes employee growth through career development and incentives.Our ExpectationsWe are seeking a Front Desk Coordinator at our luxury...


  • Knysna, Western Cape, South Africa Career Custodians Full time

    Village N Life is a leading local Tourism and Hospitality group that strives for excellence in every aspect of their operations. If you thrive in a company culture that prioritizes employee growth and development, this could be the perfect fit for you.What We're Looking For:Pezula Nature Reserve is a luxurious retreat located in a picturesque region of South...


  • Knysna, Western Cape, South Africa Career Custodians Full time

    Village N Life is a leading local Tourism and Hospitality group where employees thrive in a company culture that focuses on career development and incentives.Pezula Nature Reserve is a luxurious haven located in South Africa, offering high-end accommodations and world-class amenities.We are seeking a dedicated Assistant Spa Manager to join our exceptional...


  • Knysna, Western Cape, South Africa Career Custodians Full time

        Career Opportunity with Career Custodians    At Village N Life, we are committed to delivering exceptional customer experiences that go beyond the ordinary. As a leading local Tourism and Hospitality group, we are seeking a skilled Spa Welcome Host to join our team at Mint Wellness, situated at the beautiful Pezula Nature Retreat in...

  • Spa Operations Manager

    2 months ago


    Knysna, Western Cape, South Africa Career Custodians Full time

    Assistant Spa Manager Job OpportunityVillage N Life, a leading local Tourism and Hospitality group, is seeking a dedicated Assistant Spa Manager to join their exceptional team at the serene Pezula Nature Retreat. This luxurious destination offers guests an unparalleled experience of tranquility and rejuvenation.Key Responsibilities:Support the Spa Manager in...


  • Knysna, Western Cape, South Africa Career Custodians Full time

    Travel Consultant OpportunityVillage N Life, a leading local Tourism and Hospitality group, is seeking a skilled Travel Consultant to join their team. As a Travel Consultant, you will be responsible for delivering exceptional service to clients, ensuring their travel experiences are seamless and tailored to meet their individual needs.Key...


  • Knysna, Western Cape, South Africa Career Custodians Full time

    Discover Your Dream Travel ExperienceVillage N Life is a renowned local Tourism and Hospitality group dedicated to delivering exceptional travel experiences. We're committed to growing our employees through career development and incentives. If you thrive on a culture that focuses on employee growth, this is the company for you.About Our TeamPezula Nature...


  • Knysna, Western Cape, South Africa Career Custodians Full time

    About the RoleVillage N Life is a leading local Tourism and Hospitality group that sets the standard for excellence in the industry. We're committed to growing our employees through career development and incentives, creating a culture that fosters exceptional people and exceptional opportunities.Pezula Nature Reserve is a luxurious haven located in Knysna,...


  • Knysna, Western Cape, South Africa Career Custodians Full time

    About UsCareer Custodians is a leading local Tourism and Hospitality group where we strive to exceed expectations by delivering exceptional experiences. Our company culture focuses on growing our employees through career development and incentives, creating a supportive environment for exceptional people to thrive.What We're Looking ForPezula Nature Reserve...


  • Knysna, Western Cape, South Africa Career Custodians Full time

    About UsCareer Custodians is a leading local Tourism and Hospitality group that sets the standard for exceptional service and unforgettable experiences. We're committed to growing our employees through career development and incentives, creating a culture that fosters growth and opportunity.Job SummaryWe're seeking a skilled Travel Consultant to join our...


  • Knysna, Western Cape, South Africa Career Custodians Full time

    Travel ConsultantCareer Custodians is a leading Tourism and Hospitality company where we strive to exceed our clients' expectations. We're looking for a skilled Travel Consultant to join our team, someone who can help our guests plan unforgettable experiences.What We're Looking For: We're seeking a Travel Consultant to assist our guests in planning their...


  • Knysna, Western Cape, South Africa Career Custodians Full time

    Village N Life is a leading local Tourism and Hospitality group that sets the standard for excellence in the industry. If you thrive in a company culture that focuses on employee growth and development, this is the perfect opportunity for you. Where exceptional people and exceptional opportunities await.Pezula Nature Reserve is a luxurious haven located in a...