Beer Service Excellence Expert

5 days ago


Johannesburg, Gauteng, South Africa Heineken Full time
Key Responsibilities
  • Manage a base of outlets in a geographic region to conduct quality audits at least once per month
  • Identify and troubleshoot issues related to draught beer quality, including problems with carbonation, aroma, or equipment malfunctions
  • Review and implement PICOS Draught Perfect Pour merchandise initiatives
  • Document findings and provide feedback to the channel team regarding quality trends, equipment performance, and customer satisfaction
  • Ensure customers serve high-quality draught beer
  • Maintain and sanitize beer dispensing equipment, such as taps and kegs, to prevent contamination and ensure optimal performance
  • Complete Quality Check Surveys in every outlet measured
  • Attend monthly 5-Star Quality training with the Trade Ambassador


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