Service Delivery Expert
7 days ago
We are seeking a highly skilled Field Service Engineer to join our team in the African region. As a Field Service Engineer, you will be responsible for installing, commissioning, and maintaining Malvern Panalytical's product lines in the African region.
Your primary focus will be on providing pre- and post-sales support to customers, ensuring they receive the highest level of service and satisfaction.
To succeed in this position, you must have excellent technical skills, as well as the ability to communicate effectively with customers and internal stakeholders.
Key responsibilities include:
Main Responsibilities:
- Install, commission, and maintain Malvern Panalytical instruments at customer sites.
- Provide pre- and post-sales support to customers, ensuring their needs are met and exceeded.
- Develop and deliver training programs to customers on the safe and effective operation of Malvern Panalytical instruments.
- Maintain accurate records of customer interactions, including issue resolution and follow-up actions.
- Collaborate with sales and marketing teams to promote Malvern Panalytical products and services.
Requirements:
- National Diploma in Electronics, Electrical Engineering, or equivalent.
- A minimum of 2 years' experience in a field service engineering role.
- Proven technical skills, with a strong understanding of analytical instrumentation and laboratory practices.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, sales teams, and other stakeholders.
- A valid full RSA driving license.
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