Customer Experience Manager Automotive

5 days ago


Johannesburg, Gauteng, South Africa Kontak Recruitment Full time
Key Responsibilities
  • Greet clients, open job cards, and manage service bookings effectively.
  • Accurately capture customer concerns and vehicle issues, providing personalized solutions.
  • Liaise between customers, workshop, and parts departments to ensure smooth communication and efficient workflow.

The successful candidate will have a strong understanding of Service Advisor processes and procedures, with experience in using dealership management systems such as Evolve or IAL. They will also demonstrate excellent administration skills, attention to detail, and the ability to work independently in a fast-paced environment.



  • Johannesburg, Gauteng, South Africa Digital Customer Care Company Full time

    We are seeking a highly skilled and motivated Customer Service Representative to join our team at Digital Customer Care Company. As a key member of our global contact center, you will play a critical role in delivering exceptional customer experiences through various communication channels.Responsibilities will include:Providing timely and effective...


  • Johannesburg, Gauteng, South Africa Digital Customer Care Company BV Full time

    We are a global contact center company that operates in a growing industry. As a Global Customer Experience Associate, you will play a vital role in delivering exceptional customer experiences and supporting our clients' businesses.In this role, you will be responsible for answering customer questions about products and services, cultivating an interest in...


  • Johannesburg, Gauteng, South Africa Professional Career Services Full time

    Automotive Industry Leadership OpportunityJoin Professional Career Services as an Automotive Industry Customer Care Executive and take on a leadership role in driving exceptional customer experiences. This exciting opportunity requires a proven track record of leadership and a passion for customer service.About the PositionIn this role, you'll lead a team of...


  • Johannesburg, Gauteng, South Africa Digital Customer Care Company BV Full time

    Company OverviewDigital Customer Care Company BV is a global contact center company operating in the customer service industry. We provide outsourcing services to clients across various sectors, including automotive, fashion, IT, and more.We have contact centers based in multiple countries, dealing with over 15,000 customer interactions every month. Our...


  • Johannesburg, Gauteng, South Africa Mototeam (Pty) Ltd Full time

    Job Title: Automotive Retail ManagerAbout MototeamMototeam (Pty) Ltd is a leading automotive retailer seeking an experienced Automotive Retail Manager to join our team. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing sales team.Key...


  • Johannesburg, Gauteng, South Africa Select Motor Recruitment Full time

    Job OverviewWe are seeking a highly skilled and experienced Automotive Area Sales Manager to join our team at Select Motor Recruitment. As a key member of our sales team, you will be responsible for leading the top-to-top meeting with key customers, establishing an environment for future sales growth, and selling value and solutions to customers.Key...


  • Johannesburg, Gauteng, South Africa Network Recruitment Full time

    As a seasoned Logistics Professional, you will be responsible for leading our Automotive logistics division, driving growth and expansion, and building strong relationships with key stakeholders.Key Responsibilities:Business Development: Develop and implement strategies to drive revenue growth, expand market share, and increase customer satisfaction.Account...


  • Johannesburg, Gauteng, South Africa Mh Solutions Full time

    Job DescriptionThe General Manager will play a key role in driving business growth and retention within the Automotive sector. With a focus on expanding into other business units, the successful candidate will be responsible for retaining existing clients while targeting new opportunities to achieve ambitious growth targets.This is a leadership role that...


  • Johannesburg, Gauteng, South Africa GAP Consulting Full time

    Drive Business Growth as Our National Sales ManagerWe are seeking an experienced sales professional to lead our national sales efforts and drive business expansion across the automotive industry.Key ResponsibilitiesDevelop and execute strategic plans to grow sales revenue and expand market share.Manage a team of sales professionals to achieve sales targets...


  • Johannesburg, Gauteng, South Africa MSP Staffing LTD Full time

    About the Role:As a Product Owner for our rich automotive and property information platform, you will play a critical role in driving our product vision forward. Based in Centurion, Johannesburg, you will work with our team to deliver high-quality products that exceed customer expectations. Key qualifications for this position include:A degree or diploma in...


  • Johannesburg, Gauteng, South Africa Sydsen Full time

    Sydsen, a prestigious premium brand dealership, is seeking a skilled Automotive Booking Coordinator to manage and schedule service bookings efficiently.The ideal candidate will be passionate about the automotive industry, organized, customer-focused, and proficient in booking systems and Microsoft Office.Key Responsibilities:Coordinate with the workshop team...


  • Johannesburg, Gauteng, South Africa Mh Solutions Full time

    Role OverviewThe General Manager plays a pivotal role in driving revenue growth and retention within the Automotive sector. This position requires an individual with deep knowledge of Operations, HR, IT, Finance, and Sales to effectively manage Key Account Managers for automotive accounts.Focused on expanding into other business units, the successful...


  • Johannesburg, Gauteng, South Africa Milton Resourcing (Pty) Ltd Full time

    Our client, a leading global provider of transport and logistics solutions, is dedicated to enhancing customers' supply chains by offering services such as transportation, storage, packaging, processing, and customs clearance across various goods.Job DescriptionThe General Manager Sales, Road (Automotive) will oversee the Automotive vertical and manage Key...


  • Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Job Description:As the Automotive Sector Leader at Network Recruitment, you will be responsible for leading the automotive vertical and its dedicated sales team. Your key responsibilities will include taking full ownership of revenue retention, growth, and strategic expansion, with the potential to cross-sell into other business units.You will leverage your...


  • Johannesburg, Gauteng, South Africa Mototeam (Pty) Ltd Full time

    Job DescriptionWe are seeking an experienced Automotive Workshop Foreman to oversee and manage the day-to-day operations of our service department. The ideal candidate will have a strong background in automotive repair and a proven track record of effectively managing a team.


  • Johannesburg, Gauteng, South Africa Mototeam (Pty) Ltd Full time

    Job Overview:As a key member of our team, the Automotive Sales Manager will be responsible for leading and managing the sales department to achieve exceptional results. The successful candidate will have a proven track record in automotive sales management and possess excellent leadership skills.


  • Johannesburg, Gauteng, South Africa Hlabahlosile Full time

    Job DescriptionHlabahlosile seeks an experienced Automotive Industry Professional to lead our regional aftersales efforts. This role requires a strong background in service management, warranty management, and technical training.Requirements:A diploma or degree in Automotive Technology or a related field.At least 5 years of experience in regional aftersales...


  • Johannesburg, Gauteng, South Africa Strategic Personnel Full time

    KEY PERFORMANCE AREASSupporting, maintaining, and managing key dealer systems, mainly focusing on customer experience systems.Collaborating with stakeholders to understand business goals and requirements and translate them into project requirements.Conducting requirement elicitation sessions, documenting detailed business requirements, process flows, and...


  • Johannesburg, Gauteng, South Africa Hedz recruitment solutions Full time

    Marketing Manager Automotive Industry (Africa Expansion)Location: Johannesburg (Fourways, Roodepoort)Salary: R45 000- R60 000 + BenefitsAre you a strategic and results-driven Marketing Manager with experience in the automotive retail or commercial vehicle industry? Our client is seeking a dynamic marketing professional to lead brand growth and sales...


  • Johannesburg, Gauteng, South Africa Gap Consulting Full time

    **Gap Consulting** is seeking a highly skilled and experienced Automotive Sales Management Executive to join our team.We are looking for someone with at least 2-5 years of experience as a New and Pre-Owned Vehicle Sales Manager within the Automotive Industry. A Grade 12 qualification is essential, as well as a valid driver's license.The ideal candidate will...