UK Client Support Associate
2 days ago
About the Role:
We are seeking an experienced UK Client Support Associate to join our team in Sandton. As a key member of our client support team, you will be responsible for providing exceptional service and support to our UK-based clients.
Responsibilities:
- Handling customer inquiries and resolving issues in a timely and professional manner.
- Providing excellent customer service via phone, email, and other communication channels.
- Collaborating with internal stakeholders to resolve complex customer issues.
- Participating in ongoing training and development to improve product knowledge and customer service skills.
Requirements:
- 2+ years current and previous experience in a customer service role, involving outbound calls, call centre environment.
- Strong verbal and written communication skills, with the ability to engage effectively with UK clients.
- Excellent problem-solving skills and attention to detail.
- Organized and methodical.
- Proficiency in [specific software or tools, if applicable, e.g., CRM systems].
- A willingness to work in-office in Sandton, and on the UK calendar, UK hours and night shifts.
About Shorza Ltd:
Shorza Ltd is a dynamic company that values its employees. We offer a competitive salary of R250,000 - R350,000 per annum, depending on experience.
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